Residential Aide - Safety, Front Desk & Intake

Phipps Neighborhoods; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Phipps Neighborhoods in New York City seeks a Residential Aide for a full-time SRO program. You will maintain front door security, supervise residents, and ensure a safe, respectful environment in the Bronx facility.

Applicants must hold a New York State Security Guard License, 8- and 16-hour certifications, a high school diploma or GED, and be computer literate; prior shelter experience is a plus. The role includes intake duties, daily rounds, and coordination with staff.

Qualifications

• New York State Security Guard License is required.
• 8hr. & 16hr. Security Guard certification are required.
• High School Diploma or GED preferred or previous experience.
• Candidate must be computer literate.

Responsibilities

• Maintains front door security and supervises residents living in SRO.
• Monitors all residents, staff and visitors entering and leaving the facility.
• Answers telephone and directs calls to appropriate staff member and/or department.
• Welcomes and introduces new clients, conducts preliminary intakes when counselor unavailable.
• Prepare intake packages for new clients.
• Conducts vertical tours of the facility.
• Manages fire safety and other emergency procedures.
• Monitors fire alarm system and conducts fire drills.
• Makes daily rounds of the apartments.
• Maintains daily visitor and resident sign-in logs.
• Conducts apartment inspections and inventory.
• Prepares incident reports and enters them into the system.
• In emergencies, contacts EMS/FDNY/NYPD and Program Director.
• Attends professional development trainings to maintain certifications.

Skills

Computer literate

Education

New York State Security Guard License

8hr Security Guard Certification

16hr Security Guard Certification

High School Diploma or GED

Job description

Phipps Neighborhoods in New York City seeks a Residential Aide for a full-time SRO program. You will maintain front door security, supervise residents, and ensure a safe, respectful environment in the Bronx facility.

Applicants must hold a New York State Security Guard License, 8- and 16-hour certifications, a high school diploma or GED, and be computer literate; prior shelter experience is a plus. The role includes intake duties, daily rounds, and coordination with staff.