Resident Safety & Front Desk Aide (SRO)

Phipps; New York (NY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Phipps Neighborhoods seeks a Residential Aide for its SRO program in the Bronx. You will maintain front door security, supervise residents, and ensure a secure, functional environment for residents, staff, and visitors.

Responsibilities include monitoring entries, handling calls, assisting with intakes when needed, conducting rounds and inspections, managing fire safety, completing incident reports, and coordinating with program leadership during emergencies.

Qualifications

• New York State Security Guard License required.
• 8- and 16-hour Security Guard certifications required.
• High School Diploma or GED preferred or equivalent experience.
• Candidate must be computer literate.

Responsibilities

• Monitors all residents, staff and visitors entering and leaving the facility.
• Answers telephone and directs calls to appropriate staff member or department.
• Welcomes new clients and conducts preliminary intakes when onsite counselor is unavailable.
• Prepares intake packages for new clients.
• Conducts vertical tours of the facility.
• Manages fire safety and other emergency procedures; conducts fire drills.
• Makes daily rounds of the apartments and maintains sign-in logs.
• Performs apartment inspections and inventory before and after vacancies.
• Prepares incident reports and logs them in the data system.
• Contacts EMS/FDNY/NYPD during emergencies and informs program leadership.
• Attends professional development trainings to keep certifications up to date.
• Performs other tasks as assigned by Program Director and Senior RA.

Skills

Security Guard License

Computer literacy

Education

High School Diploma or GED

Job description

Phipps Neighborhoods seeks a Residential Aide for its SRO program in the Bronx. You will maintain front door security, supervise residents, and ensure a secure, functional environment for residents, staff, and visitors.

Responsibilities include monitoring entries, handling calls, assisting with intakes when needed, conducting rounds and inspections, managing fire safety, completing incident reports, and coordinating with program leadership during emergencies.