Residential Advocate: Crisis Support & Campus Safety

Houston Area Women's Center, Inc.; Houston (TX); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holiday pay

Job summary

Houston Area Women’s Center, Inc. is seeking a Residential Advocate to oversee safety and assist clients with crisis intervention at the flagship campus in Houston.

This full-time, on-site role involves monitoring security, managing access cards, and handling calls while coordinating with mentors, case managers, and hotline staff. The ideal candidate is bilingual in Spanish and English, has at least a year of nonprofit customer service experience, and is proficient in Microsoft Office.

Qualifications

• High School Diploma or equivalent.
• At least one year experience in customer service or admin in nonprofit setting.
• Bilingual Spanish and English preferred.
• Proficient in Microsoft Office (Word, Teams, Outlook).
• Valid Texas driver’s license with reliable transportation.

Responsibilities

• Monitor security systems for unusual activity and shelter access for clients, staff, and volunteers.
• Manage access cards for clients, staff, and visitors using EMERGE security program.
• Perform shelter operations, including issuing access cards and Daily Activity reports.
• Enforce residential guidelines and provide crisis intervention and referrals.
• Provide administrative support to staff, relay messages, and assist with resource referrals.
• Assist in conflict resolution and model respectful communication and self-restraint.
• Ensure safety of the campus and residents during crisis situations.
• Answer and route incoming calls.
• Collaborate with Residential Mentors, Case Managers, and Hotline Advocates.

Skills

Bilingual Spanish & English

Strong communication

Organization skills

multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Houston Area Women’s Center, Inc. is seeking a Residential Advocate to oversee safety and assist clients with crisis intervention at the flagship campus in Houston.

This full-time, on-site role involves monitoring security, managing access cards, and handling calls while coordinating with mentors, case managers, and hotline staff. The ideal candidate is bilingual in Spanish and English, has at least a year of nonprofit customer service experience, and is proficient in Microsoft Office.