Residential Advocate- Shift 2

Houston-Area-Women; Houston (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid vacation & holidays

Job summary

Houston Area Women’s Center is seeking a Residential Advocate to oversee safety for the Flagship Campus, monitor entrances, route calls, and provide crisis intervention and referrals. The role requires coordinating with staff, mentors, case managers, and hotline advocates to support clients while ensuring secure, respectful operations on site.

The position is full-time, on-site with some local travel, offering comprehensive benefits and a starting hourly rate of $17.02.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, admin support, or nonprofit setting preferred.
• Bilingual in Spanish and English strongly preferred.

Responsibilities

• Monitor security systems and authorize shelter access for clients, staff, and volunteers.
• Manage access cards for clients, staff and visitors using EMERGE security program.
• Maintain Daily Activity report and perform shelter operations including card issuance.
• Enforce residential guidelines and provide crisis intervention and information/referrals.
• Provide administrative support such as relaying messages and resource referrals.
• Assist in conflict resolution and model positive communication and self-restraint.

Skills

Communication

Organization

Multitasking

Microsoft Office

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

As the Residential Advocate you are responsible for overseeing the safety and security of the Flagship Campus. They are responsible for providing services including assisting clients with crisis intervention and providing information/referrals to clients. In this role, you monitor security cameras and entrances/exits of the campus for individuals accessing the shelter to ensure client safety. In this role, you are responsible for all incoming calls and route calls accordingly.Your Schedule:Full TimeMonday and Friday 2:30pm - 11pmTuesday - Thursday 11am - 8pmWork Model: 100% on siteLocal Travel: 25%Our Total Rewards Package:At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.Hourly Compensation:$17.02Pay Schedule: Semi-monthlyMedical, Dental, Vision, Life, and Disability InsuranceTime Away From Work Program, including:Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of serviceVacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.The Requirements We are Seeking:You have a High School Diploma or equivalentYou have at minimum of one year’s experience in customer services, administrative support, or in a non-profit setting working with clients from diverse backgroundsYou are bilingual in both Spanish and English and are able to read, speak, and write both languages fluently, strongly preferredYou are proficient in Microsoft Office (Word, Teams, Outlook)You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportationWhat you Deliver in this role:You will monitor security systems for unusual activity and provide shelter access to clients, staff, and volunteers.Manage access cards for clients, staff, and visitors utilizing EMERGE security program.You will perform necessary shelter operations, including providing access cards to client, and maintaining a Daily Activity report.You will enforce residential guidelines.You will provide crisis intervention and information/referrals to clients.You will provide administrative support to staff members such as relaying messages, providing resource referrals, etc.You will assist in conflict resolution with the objective of modeling and encouraging positive methods of problem solving, respectful communication, and self-restraint.You will ensure the security and safety of the Flagship Campus and its residents when handling crisis situations.You will answer and route incoming calls.You will collaborate with Residential Mentors, Case Managers, and Hotline Advocates to provide support to clients. •Other duties/projects may be assigned.What Skills and Assets you bring, and more:You have strong communication skillsYou have great organization skillsYou have strong multi-tasking skillsYou have intermediate knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)You can work independently and well with othersWhen you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.