Resident & Visitor Concierge

Colonial Group; Turn of River (CT); On-site; USD 32,000 - 52,000; Full time

Job summary

Colonial Group is seeking a Concierge to welcome guests, residents and staff, manage calls, take messages and provide general information. The role supports the Administration department and ensures smooth front-desk operations.

The successful candidate will have strong customer service skills, good telephone manners, and the ability to handle multiple tasks with accuracy. GED or high school diploma preferred, with 1–3 years of related experience.

Qualifications

• High school diploma or GED preferred.
• 1–3 years customer service experience and/or training; or equivalent combination.
• Ability to write simple correspondence.
• Excellent telephone communication skills.
• Proficiency with Microsoft Windows, Word and Excel; email and Internet usage.

Responsibilities

• Answer phones and perform reception duties as required.
• Take and communicate complete messages to intended recipients.
• Greet residents and visitors, answer inquiries and provide directions.
• Assist with distributing mail and maintaining logs and registers.
• Schedule appointments for residents and family members (hairdresser, transportation, etc.).
• Keep desk and entry area neat and organized.
• Maintain resident forms for credits and ensure policy adherence.

Skills

Excellent telephone communication

Customer service experience

Office/administrative skills

Time management

Education

High school diploma or GED

Tools

MS Word

MS Excel

Email/Internet

Job description

Colonial Group is seeking a Concierge to welcome guests, residents and staff, manage calls, take messages and provide general information. The role supports the Administration department and ensures smooth front-desk operations.

The successful candidate will have strong customer service skills, good telephone manners, and the ability to handle multiple tasks with accuracy. GED or high school diploma preferred, with 1–3 years of related experience.