Front Desk Concierge & Guest Services Pro

Commonwealth Senior Living at Haddam; Haddam (CT); On-site; USD 20,000 - 29,000; Full time

Job summary

Commonwealth Senior Living at Haddam is seeking a Concierge to serve as the front-of-house contact for guests, residents’ families and vendors. The role involves greeting visitors, guiding them to resident rooms, answering a multi-line phone, taking messages, and coordinating with staff to keep operations smooth.

The position requires a high school education, English proficiency and a calm, professional demeanor.

Qualifications

• High school education or equivalent required.
• Must read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Skills

English language

Public interaction

Telephone handling

Communication skills

Education

High school education or equivalent

Tools

Multi-line telephone system

Job description

Commonwealth Senior Living at Haddam is seeking a Concierge to serve as the front-of-house contact for guests, residents’ families and vendors. The role involves greeting visitors, guiding them to resident rooms, answering a multi-line phone, taking messages, and coordinating with staff to keep operations smooth.

The position requires a high school education, English proficiency and a calm, professional demeanor.