Resident Technology Concierge & IT Support

University Retirement Community; Davis (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance options

Paid Time Off (PTO)

401(k) with 4% Employer Match

Profit Sharing Plan

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Resident-funded scholarships for教育 and

Job summary

University Retirement Community in Davis, CA seeks a Technology Coordinator to provide hands-on technology support to residents and assist with community technology systems, ensuring a seamless and connected experience across the campus.

The role includes onboarding new residents to technology services, troubleshooting hardware and connectivity, and collaborating with the central IT team on upgrades and special projects.

Qualifications

• 1 year of experience in IT, technical support, or related field.
• CompTIA A+ certification preferred or willing to pursue after hire.
• Knowledge of cybersecurity, IT asset management, and tech support best practices.
• Experience troubleshooting hardware, software, internet connectivity, and low-voltage systems.
• Excellent communication, customer service, and problem-solving skills with a passion for helping others.

Responsibilities

• Provide resident support for technology systems (computers, Wi‑Fi, Internet, TVs, telecommunications, A/V).
• Deliver new resident technology onboarding and onboarding assistance for community tech services.
• Support Wi‑Fi, security cameras, access control, emergency call systems, resident platforms, and other IT resources.
• Collaborate with central IT to troubleshoot, upgrade, and assist on special projects.
• Provide help desk support (password resets, printers, mobile devices, workstation issues, equipment management).

Skills

IT support

Communication

Customer service

Troubleshooting

Problem solving

Education

CompTIA A+ certification

Job description

University Retirement Community in Davis, CA seeks a Technology Coordinator to provide hands-on technology support to residents and assist with community technology systems, ensuring a seamless and connected experience across the campus.

The role includes onboarding new residents to technology services, troubleshooting hardware and connectivity, and collaborating with the central IT team on upgrades and special projects.