Resident Tech Support & Onboarding Specialist

Pacific Retirement Services, Inc.; Davis (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance: Choose from plans

Dental & Vision Insurance options

Paid Time Off (PTO)

401(k) with 4% Employer Match

Profit Sharing Plan

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Resident-funded scholarships

PayActiv

Perks at Work discounts

Employee and Resident Appreciation

Job summary

University Retirement Community in Davis, California seeks a Technology Coordinator to provide hands-on technology support to residents and assist with community technology systems. This role schedules Monday through Friday, 8:00 AM - 4:30 PM and offers a pay range of $30.00 to $38.00 per hour, DOE.

Responsibilities include assisting residents with computers, Wi-Fi, televisions, and AV equipment; onboarding new residents to the tech services; supporting security systems, access control, and

Qualifications

• Minimum of one year of experience in IT, technical support, or related field.
• CompTIA A+ certification preferred or willingness to pursue certification after hire.
• Knowledge of cybersecurity, IT asset management, and technology support best practices.
• Experience troubleshooting hardware, software, internet connectivity, and low-voltage systems.

Responsibilities

• Provide resident support for technology systems, including computers, Wi-Fi, internet connectivity, televisions, telecommunications, and audio/visual equipment.
• Deliver new resident technology onboarding and assist residents in becoming comfortable with community technology services.
• Support community technology systems including Wi-Fi, security cameras, access control, emergency call systems, resident engagement platforms, and other IT resources.
• Partner with the central IT team to troubleshoot hardware and software issues, perform upgrades, and assist with special projects.
• Provide help desk support, including password resets, printer support, mobile device assistance, workstation troubleshooting, and technology equipment management.

Skills

IT support

Customer service

Communication

Problem-solving

Education

CompTIA A+ certification

Job description

University Retirement Community in Davis, California seeks a Technology Coordinator to provide hands-on technology support to residents and assist with community technology systems. This role schedules Monday through Friday, 8:00 AM - 4:30 PM and offers a pay range of $30.00 to $38.00 per hour, DOE.

Responsibilities include assisting residents with computers, Wi-Fi, televisions, and AV equipment; onboarding new residents to the tech services; supporting security systems, access control, and