Resident Support Specialist: Safe, Part-Time Front Desk

Community Housing Innovations, Inc.

Middle Island (NY)

On-site

USD 25,000 - 28,000

Part time

3 days ago

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Benefits offered by this job

Paid time off

Health insurance

Dental and vision plans

401(k) retirement plan

Job summary

Community Housing Innovations, Inc. (CHI) seeks a part-time Resident Support Specialist for our Middle Island location. The RSS will provide a safe, structured environment for residents and staff, coordinate client movement, and monitor behavior during tours of duty.

The ideal candidate has a High School Diploma or GED, 1–2 years of related experience, and strong English communication skills. Spanish is a plus. Basic computer skills and the ability to multitask are essential.

Qualifications

High School Diploma or GED required.
1–2 years of experience in related field preferred.
Excellent verbal and written communication; English required; Bi-lingual (Spanish) is a plus.
Basic computer skills: MS Windows, MS Office, and internet usage.
Physical ability to tour property, walk distances, and climb stairs.
Ability to work independently or as part of a team; be highly organized and meet deadlines.

Responsibilities

Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
Screen all clients and visitors entering the facility.
Perform bag searches upon intake and as required.
Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
De-escalate potential crisis situations and document all interventions.
Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
Complete logs, incident reports, and all other required documentation.
Perform administrative and receptionist duties at the operations/front desk.
Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
Assist with room preparation and turnover for new clients.
Maintain inventory of cleaning and office supplies and ensure proper distribution.
Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
Support afterschool/evening activities as needed.