Resident Support Case Associate

Jewish Board; New York (NY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

The Jewish Board’s Adult Residential Division supports adults with serious mental illness to live in the community with as much independence as possible. Staff provide person-centered care, coordinate with community-based services, and help residents meet recovery goals.

The role emphasizes documentation, crisis de-escalation, and collaboration with other providers, with opportunities to escort residents, assist moves, and participate in team planning and training.

Qualifications

• AA degree and two years of experience in a community mental health setting
• HS/HSE degree and at least five (5) years of experience in a community mental health setting
• Familiarity with Microsoft Office suite (Excel, Word, PowerPoint, etc.)
• Ability and willingness to learn new systems and application software

Responsibilities

• Provide services to residents within the scope of program regulations and agency mission
• Evaluate and assess independent living skills, and support residents in meeting individual goals
• Advocate on behalf of residents with other services providers
• Link residents to community-based treatment and collaborate with other service providers when coordinating services
• Keep monthly progress notes and ensure billing documentation where applicable
• Escort residents to appointments and assist with moving and daily tasks

Skills

Communication

Self-sufficiency

Interpersonal relations

Problem-solving

Quality assurance

Teamwork

Organizational skills

Crisis management

Good judgement

Education

AA degree

HS/HSE +5 years experience

Tools

Microsoft Office

Job description

The Jewish Board’s Adult Residential Division supports adults with serious mental illness to live in the community with as much independence as possible. Staff provide person-centered care, coordinate with community-based services, and help residents meet recovery goals.

The role emphasizes documentation, crisis de-escalation, and collaboration with other providers, with opportunities to escort residents, assist moves, and participate in team planning and training.