Resident Support Call Center Specialist

Liberty Military Housing; San Diego (CA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Platinum-Level Medical, Dental & V

Employee Stock Ownership Plan (ESOP)

Quarterly & Monthly Bonus Incentiv

401(k) Retirement Plan with Company  匹

Education Reimbursement up to $5,250/€

Generous Paid Time Off with 10 paid</b

Wellness Benefits including free gym

Career Growth Opportunities

Life and AD&D Insurance

Job summary

Liberty Military Housing in San Diego, CA is seeking a Call Center Representative to deliver courteous resident support, handle inquiries, and provide efficient administrative help to district offices nationwide.

In this role you will route maintenance requests, coordinate with the National Call Center Manager and supervisors, participate in monthly QA, maintain call metrics, and assist with special projects while upholding LMH standards of professionalism.

Qualifications

• High school diploma or GED required.
• 6–12 months of customer service experience required.
• Flexible schedule to include weekends and/or evenings (weekends required).
• Call Center and data experience required.
• Customer-focused attitude and willingness to serve customers.
• Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.
• Excellent verbal skills and exceptional listening, questioning and call control techniques.
• Aptitude to handle challenging telephone call situations.
• Ability to accurately and efficiently process information and tasks.
• Excellent computer (MS Office - Word, Excel and Outlook) and typing (minimum 35 wpm) proficiencies and experience with VoIP phone systems.

Responsibilities

• Provide customer service to residents and respond to needs.
• Communicate with National Call Center Manager and supervisors.
• Attend monthly call monitoring with QA.
• Assist with dispatch and enter messages in systems.
• Maintain service level targets and attendance.
• Update HOT Items Board daily.
• Respond to emergencies per LMH guidelines.
• Support special projects and training sessions.
• Represent the company professionally with residents and staff.
• Perform general admin tasks in software and systems.

Skills

Customer service

Call center experience

Communication skills

Typing speed 35 wpm

Education

High school diploma or GED

Tools

MS Office (Word, Excel, Outlook)

VoIP systems

Job description

Liberty Military Housing in San Diego, CA is seeking a Call Center Representative to deliver courteous resident support, handle inquiries, and provide efficient administrative help to district offices nationwide.

In this role you will route maintenance requests, coordinate with the National Call Center Manager and supervisors, participate in monthly QA, maintain call metrics, and assist with special projects while upholding LMH standards of professionalism.