On-Site Resident Services Specialist

VetJobs; Twentynine Palms (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

ESOP

401(k)

Education reimbursement

PTO and holidays

Wellness program

Bonuses

Career growth

Life insurance

Job summary

Liberty Military Housing in Twenty-Nine Palms, CA is seeking a Customer Service Representative to assist prospective and current residents in a multi-family community. You will answer phones, handle service requests, support move-ins, and help ensure leases are properly prepared and documented to deliver outstanding service.

The role emphasizes strong communication, timely follow-up, and coordination with maintenance and staff to resolve issues, maintain LMH standards, and promote positive

Qualifications

• 6 months+ residential property management or customer service experience preferred.
• Proficiency with MS Office (Word, Excel) and basic PC skills preferred (Payscan/Yardi).
• Effective communication and interaction with customers, vendors, management, and co-workers.

Responsibilities

• Assists prospective residents with lease, community, and move-in information.
• Prepares lease documents for move-in (pets, deposits).
• Responds to and manages resident complaints and service issues; coordinates with staff to address concerns.
• Supports move-out process and transfers.
• Manages lease process and finalizes documentation with residents.

Skills

Customer service

MS Office

Word

Excel

Yardi

Payscan

Communication

Time management

Education

High School/GED

Tools

Payscan

Yardi

Job description

Liberty Military Housing in Twenty-Nine Palms, CA is seeking a Customer Service Representative to assist prospective and current residents in a multi-family community. You will answer phones, handle service requests, support move-ins, and help ensure leases are properly prepared and documented to deliver outstanding service.

The role emphasizes strong communication, timely follow-up, and coordination with maintenance and staff to resolve issues, maintain LMH standards, and promote positive