Evening Call Center Rep - On-Site Housing Support

VetJobs; San Diego (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision

ESOP

Bonus incentives

401(k) Match

Education reimbursement

Paid time off

Wellness program

Career growth opportunities

Life and AD&D Insurance

Job summary

Liberty Military Housing in San Diego seeks a Call Center Representative to provide resident support and administrative assistance to district offices nationwide. The role emphasizes timely, courteous service and accurate data handling within a fast-paced environment.

You will respond to maintenance requests, coordinate with supervisors, and participate in monthly coaching and training to ensure high quality service and escalation when needed.

Qualifications

• High school diploma or GED required.
• 6-12 months of customer service experience required.
• Flexible schedule to include weekends and/or evenings.
• Call Center and data experience required.
• Customer-focused attitude and willingness to serve customers.
• Must understand resident needs, property locations, and maintenance knowledge.
• Excellent verbal skills and listening abilities.
• Proficiency with MS Office and typing 35 wpm; VoIP experience.

Responsibilities

• Act as a conduit for maintenance requests and coordinate with supervisors.
• Communicate with managers about resident concerns and needs.
• Attend monthly call monitoring and QA meetings.
• Participate in dispatch scheduling and document responses timely.
• Maintain property and company assets with care.
• Maintain a 70% service level for calls answered within 30 seconds.
• Maintain attendance and punctuality with minimal absences.
• Support daily HOT Items Board updates and routine reports.
• Notify emergency personnel per LMH guidelines when needed.
• Assist with special projects and training sessions.

Skills

Customer service

Communication skills

Multitasking

Typing 35 wpm

Education

High school diploma or GED

Tools

MS Office

VoIP systems

Job description

Liberty Military Housing in San Diego seeks a Call Center Representative to provide resident support and administrative assistance to district offices nationwide. The role emphasizes timely, courteous service and accurate data handling within a fast-paced environment.

You will respond to maintenance requests, coordinate with supervisors, and participate in monthly coaching and training to ensure high quality service and escalation when needed.