Call Center Representative - San Diego, CA

VetJobs; San Diego (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision

ESOP

Bonus incentives

401(k) Match

Education reimbursement

Paid time off

Wellness program

Career growth opportunities

Life and AD&D Insurance

Job summary

Liberty Military Housing in San Diego seeks a Call Center Representative to provide resident support and administrative assistance to district offices nationwide. The role emphasizes timely, courteous service and accurate data handling within a fast-paced environment.

You will respond to maintenance requests, coordinate with supervisors, and participate in monthly coaching and training to ensure high quality service and escalation when needed.

Qualifications

• High school diploma or GED required.
• 6-12 months of customer service experience required.
• Flexible schedule to include weekends and/or evenings.
• Call Center and data experience required.
• Customer-focused attitude and willingness to serve customers.
• Must understand resident needs, property locations, and maintenance knowledge.
• Excellent verbal skills and listening abilities.
• Proficiency with MS Office and typing 35 wpm; VoIP experience.

Responsibilities

• Act as a conduit for maintenance requests and coordinate with supervisors.
• Communicate with managers about resident concerns and needs.
• Attend monthly call monitoring and QA meetings.
• Participate in dispatch scheduling and document responses timely.
• Maintain property and company assets with care.
• Maintain a 70% service level for calls answered within 30 seconds.
• Maintain attendance and punctuality with minimal absences.
• Support daily HOT Items Board updates and routine reports.
• Notify emergency personnel per LMH guidelines when needed.
• Assist with special projects and training sessions.

Skills

Customer service

Communication skills

Multitasking

Typing 35 wpm

Education

High school diploma or GED

Tools

MS Office

VoIP systems

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site"

Call Center Representative: Shift 4pm - 12:30am. Weekends Required

San Diego, CA

About Liberty Military Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality‑ homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today.

What We Provide You

• Platinum‑Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
• Quarterly & Monthly Bonus Incentives.
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off, including vacation, sick time, and 10 paid holidays
• Wellness Benefits, including free gym access and additional wellness programs
• Career Growth Opportunities. Unlock your potential with immersive, hands‑on training designed to elevate your skills, help you advance, and build a rewarding ‑long‑term‑career with a company that truly invests in your future.
• Life and AD&D Insurance

A Day in the Life of a Call Center Representative:

As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.

Your Responsibilities Include, But Not Limited To

• Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.
• Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.
• Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.
• Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.
• Ensures that company property is not taken or damaged in any way.
• Maintains a service level of 70% or higher when answering calls within 30 seconds or less.
• Maintains an average of 5% total calls as compared to all weekly answered calls.
• Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.
• Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.
• Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.
• Contact the applicable public service response organization (fire department, police, EMS, etc.) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.
• Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.
• Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.
• Participates in monthly and any “as needed” training workshops as directed by the National Call Center Manager/Training Supervisor.
• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).
• Performs other duties as necessary.

Qualifications

• High school diploma or GED required.
• Minimum 6 - 12 months of customer service experience required.
• Flexible schedule to include weekends and/or evenings (weekends required).
• Call Center and data experience required.
• Customer-focused attitude and willingness to serve customers.
• Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.
• Excellent verbal skills and exceptional listening, questioning and call control techniques.
• Aptitude to handle challenging telephone call situations.
• Ability to accurately and efficiently process information and tasks.
• Excellent computer (MS Office - Word, Excel and Outlook) and typing (minimum 35 wpm) proficiencies and experience with VoIP phone systems.

Pay Range : $21.00 an hour

Minimum Education Required

High School/GED

City*

San Diego

State*

California

Job_Category

Customer Service

Job Code

CustomerService CustomerService

Affiliate Sponsor

Liberty Military Housing

Salary Range

$30,000-$45,000