Call Center Representative-1:00pm-9:30pm-Weekends Required (NOT REMOTE)

Liberty Military Housing; San Diego (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

ESOP – employee stock ownership

401(k) with company match

Education reimbursement

Generous PTO

Wellness program

Bonus incentives

Career growth opportunities

Life and AD&D insurance

Job summary

Liberty Military Housing is seeking a Call Center Representative to deliver excellent resident service and support across our nationwide properties. You will handle inquiries, resolve issues, and coordinate with maintenance and emergency contacts to ensure timely responses.

Ideal candidates have 6–12 months of customer service, call center experience, strong typing (35 wpm), and solid MS Office and VoIP skills. Weekend/evening availability is required in this on-site role.

Qualifications

• High school diploma or GED required.
• 6–12 months of customer service experience required.
• Flexible schedule to include weekends/evenings.
• Call center and data experience required.
• Excellent verbal skills and listening abilities.
• Proficient with MS Office and typing (35 wpm).

Responsibilities

• Provide customer service to Liberty residents by addressing needs and concerns.
• Support district offices nationwide with administrative tasks and data entry.
• Coordinate maintenance requests with the National Call Center Manager.
• Maintain call monitoring and quality assurance metrics.
• Respond to emergencies per LMH guidelines and notify the appropriate teams.

Skills

Customer service

Call center

Communication

Typing 35 wpm

MS Office

VoIP

Education

High school diploma or GED

Tools

Yardi

VoIP systems

Gmail/Google

Excel

Job description

Overview

Liberty Military Housing – Own your passion for service !

About Liberty Military Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today.

What We Provide You:

Benefits

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off , including vacation, sick time, and 10 paid holidays
• Wellness Benefits , including free gym access and additional wellness programs
• Quarterly & Monthly Bonus Incentives
• Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future
• Life and AD&D Insurance

Responsibilities

A Day in the Life of a Call Center Representative:

As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.

Your Responsibilities Include, But Not Limited To

• Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.
• Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.
• Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.
• Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.
• Ensures that company property is not taken or damaged in any way.
• Maintains a service level of 70% or higher when answering calls within 30 seconds or less.
• Maintains an average of 5% total calls as compared to all weekly answered calls.
• Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.
• Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.
• Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.
• Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.
• Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.
• Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.
• Participates in monthly and any “as needed” training workshops as directed by the National Call Center Manager/Training Supervisor.
• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).
• Performs other duties as necessary.

Qualifications

What You Need for Success:

• High school diploma or GED required.
• Minimum 6 - 12 months of customer service experience required.
• Flexible schedule to include weekends and/or evenings (weekends required).
• Call Center and data experience required.
• Customer-focused attitude and willingness to serve customers.
• Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.
• Excellent verbal skills and exceptional listening, questioning and call control techniques.
• Aptitude to handle challenging telephone call situations.
• Ability to accurately and efficiently process information and tasks.
• Excellent computer (MS Office - Word, Excel and Outlook) and typing (minimum 35 wpm) proficiencies and experience with VoIP phone systems.

Pay Range: $21.00- $24.50