Resident Services Call Center Specialist – Growth & Bonuses

Liberty Military Housing; San Diego (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Platinum-Level Medical, Dental &Vision

Employee Stock Ownership Plan (ESOP)

Quarterly & Monthly Bonus Incentives

401(k) with company match

Education reimbursement up to $5,250/€

Generous paid time off

Wellness benefits and gym access

Career growth opportunities

Life and AD&D Insurance

Job summary

Liberty Military Housing is seeking a Call Center Representative to serve residents with timely, accurate assistance and support district offices nationwide. You will handle maintenance requests, manage calls, and provide administrative support while maintaining a professional demeanor.

The role requires a high school diploma or GED, 6–12 months of customer service experience, flexible weekends/evenings, and familiarity with MS Office and VoIP systems.

Qualifications

• High school diploma or GED required.
• 6–12 months of customer service experience.
• Flexible weekends/evenings.
• Call center and data experience required.
• Strong communication and listening skills.
• Proficient with MS Office and typing 35 wpm.
• Experience with VoIP phone systems preferred.

Responsibilities

• Handle resident inquiries and provide courteous, accurate service.
• Address maintenance requests and communicate with supervisory staff.
• Assist with administrative tasks and data entry in various systems.
• Maintain professional conduct with residents, coworkers, and the public.
• Support call monitoring and training activities as needed.

Skills

Customer service

Call center

MS Office

Typing 35 wpm

VoIP

Excellent communication

Education

High school diploma or GED

Tools

MS Office

VoIP systems

Job description

Liberty Military Housing is seeking a Call Center Representative to serve residents with timely, accurate assistance and support district offices nationwide. You will handle maintenance requests, manage calls, and provide administrative support while maintaining a professional demeanor.

The role requires a high school diploma or GED, 6–12 months of customer service experience, flexible weekends/evenings, and familiarity with MS Office and VoIP systems.