Resident Services Coordinator: Calm, Efficient Support

Capital-Property-Solutions; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

HSA options

Paid holidays

Vacation time

Sick time

Wellness time

Weekends off

Monday-Friday schedule

Company laptop/desktop

Job summary

Capital Property Solutions seeks a Resident Services Coordinator to manage resident communications, maintain records, and support property management teams. You’ll handle calls, emails, and requests with professionalism while ensuring data accuracy.

The role emphasizes detail-oriented multitasking, friendly customer service, and independence within a collaborative team. A Monday–Friday schedule is common, with benefits and a supportive workplace culture.

Qualifications

• High school diploma or equivalent required; prior customer service experience a plus.
• Strong written and verbal communication skills; able to de-escalate challenging interactions.
• Tech-savvy with Microsoft Office suite; detail-oriented with multi-tasking ability.

Responsibilities

• Be the first line of communication for residents via phone, email, and requests with professional care.
• Manage daily processes like mailers, document tracking, portal updates, and key fob management.
• Support property managers by processing forms, maintaining rosters, and distributing communications to residents.
• Enter, track, and update resident data to ensure timely service.
• Assist with annual meeting prep and manage application paperwork.

Skills

Customer service

Communication

De-escalation

Microsoft Office

Attention to detail

Multitasking

Team player

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Capital Property Solutions seeks a Resident Services Coordinator to manage resident communications, maintain records, and support property management teams. You’ll handle calls, emails, and requests with professionalism while ensuring data accuracy.

The role emphasizes detail-oriented multitasking, friendly customer service, and independence within a collaborative team. A Monday–Friday schedule is common, with benefits and a supportive workplace culture.