Resident Services & Work-Order Coordinator

Durham Housing Authority; Durham (NC); On-site; USD 31,000 - 42,000; Full time

Job summary

Durham Housing Authority in Durham, NC is seeking a Housing Clerk to serve as the primary contact between residents, property management staff, and maintenance teams. You will help ensure work orders and service requests are processed efficiently and that maintenance operations run smoothly across DHA communities.

This role focuses on administrative and customer service duties related to work order management, resident communications, and office operations, reporting to the Property Manager.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience in an office environment preferred.
• Associate degree in Business Administration, Public Administration, Office Administration, or related field preferred.
• Experience with public housing, property management, or facilities operations is a plus.
• Experience using work order software such as Yardi or Tenmast is preferred.

Responsibilities

• Serve as the primary point of contact for resident and staff maintenance requests.
• Receive, document, and process work orders in a timely manner.
• Review, assign, and monitor work orders to ensure completion.
• Track emergency and outstanding work orders and coordinate follow-up activities.
• Generate move-in, move-out, and maintenance-related work orders.
• Enter and maintain accurate data within DHA systems.
• Prepare correspondence, reports, notices, and other administrative documents.
• Assist with inventory tracking and supply management.
• Maintain files, records, and documentation related to maintenance operations.
• Communicate regularly with maintenance staff regarding work order status and priorities.
• Provide excellent customer service to residents, vendors, and employees.
• Perform general office and administrative support duties as assigned.

Skills

Customer service

Organization

Communication

Time management

Data entry

Microsoft Office

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Yardi

Tenmast

Job description

Durham Housing Authority in Durham, NC is seeking a Housing Clerk to serve as the primary contact between residents, property management staff, and maintenance teams. You will help ensure work orders and service requests are processed efficiently and that maintenance operations run smoothly across DHA communities.

This role focuses on administrative and customer service duties related to work order management, resident communications, and office operations, reporting to the Property Manager.