Housing Clerk

Durham Housing Authority; Durham (NC); Presencial; USD 34.000 - 42.000; Jornada completa

Descripción de la vacante

Durham Housing Authority in Durham, NC is seeking a Housing Clerk to serve as a key contact between residents, property management, and maintenance teams. You will help ensure work orders are processed efficiently and housing services run smoothly.

The role requires a High School Diploma or GED and at least one year of customer service experience; preferred associates degree and experience with Yardi/Tenmast or similar systems.

Formación

• High School Diploma or GED required.
• Experience in public housing, property management, or facilities management preferred.
• Experience with work order management systems (Yardi, Tenmast) preferred.

Responsabilidades

• Serve as primary contact for resident and staff maintenance requests.
• Receive, document, and process work orders promptly.
• Review, assign, and monitor work orders to ensure completion.
• Track emergency and outstanding work orders and coordinate follow-up.
• Enter and maintain data in DHA systems.
• Prepare correspondence, reports, and notices.
• Assist with inventory tracking and supply management.
• Maintain files and documentation related to maintenance operations.
• Communicate status with maintenance staff regularly.
• Provide excellent customer service to residents, vendors, and employees.
• Perform general office and administrative duties as assigned.

Conocimientos

Customer Service

Communication

Data Entry

Microsoft Office

Educación

High School Diploma or GED

Associate degree

Herramientas

Yardi

Tenmast

Descripción del empleo

Are you organized, customer-focused, and passionate about providing excellent service? Durham Housing Authority is seeking a Housing Clerk to serve as a key point of contact between residents, property management staff, and maintenance teams. In this role, you will help ensure resident service requests are processed efficiently and that maintenance operations run smoothly across our communities.This position offers an opportunity to make a meaningful impact by supporting safe, well-maintained housing and contributing to DHA's mission of serving residents and strengthening communities.The Housing / Work Order Clerk performs administrative and customer service duties related to work order management, maintenance support, resident communications, and office operations. The position serves as a central coordination point for maintenance requests and assists with a variety of clerical and administrative functions. The position reports to the Property Manager.Key ResponsibilitiesServe as the primary point of contact for resident and staff maintenance requests.Receive, document, and process work orders in a timely manner.Review, assign, and monitor work orders to ensure completion.Track emergency and outstanding work orders and coordinate follow-up activities.Generate move-in, move-out, and maintenance-related work orders.Enter and maintain accurate data within DHA systems.Prepare correspondence, reports, notices, and other administrative documents.Assist with inventory tracking and supply management.Maintain files, records, and documentation related to maintenance operations.Communicate regularly with maintenance staff regarding work order status and priorities.Provide excellent customer service to residents, vendors, and employees.Perform general office and administrative support duties as assigned.Education RequiredHigh School Diploma or GED.Experience RequiredAt least one (1) year of customer service experience in an office environment.Preferred EducationAssociate degree in Business Administration, Public Administration, Office Administration, or a related field.Preferred ExperienceExperience in public housing, property management, maintenance operations, or facilities management.Experience utilizing work order management software, Yardi, Tenmast, or similar property management systems.Experience handling high-volume customer service requests and administrative support functions.Core Skills & AbilitiesCustomer ServiceAbility to provide professional, courteous, and responsive service to residents, staff, and community stakeholders.Strong interpersonal skills with a commitment to resolving concerns effectively.CommunicationStrong verbal and written communication skills.Ability to communicate clearly and professionally with diverse audiences.Ability to explain procedures and provide accurate information.Organization & Time ManagementAbility to manage multiple priorities in a fast-paced environment.Strong recordkeeping and documentation skills.Ability to track deadlines and follow through on assignments.Technical SkillsProficiency with Microsoft Office Suite and other business software.Ability to learn and effectively use work order tracking and property management systems.Accurate data entry and reporting skills.Problem SolvingAbility to identify priorities and determine the urgency of maintenance requests.Ability to research issues, gather information, and recommend solutions.Sound judgment and attention to detail.Teamwork & ProfessionalismAbility to work collaboratively with maintenance staff, management, and residents.Demonstrated dependability, accountability, and initiative.Commitment to maintaining professionalism and confidentiality.Why Join DHA?At Durham Housing Authority, our employees play a critical role in improving the quality of life for residents throughout our community. We offer meaningful work, opportunities for growth, and the chance to be part of an organization committed to service, excellence, and community impact.Apply today and help us build stronger communities through quality housing and exceptional service.