Resident Services Coordinator – Housing & Work Orders

Durham Housing Authority; Durham (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Durham Housing Authority in Durham, NC is seeking a Housing Clerk to serve as a key contact between residents, property management, and maintenance teams. You will help ensure work orders are processed efficiently and housing services run smoothly.

The role requires a High School Diploma or GED and at least one year of customer service experience; preferred associates degree and experience with Yardi/Tenmast or similar systems.

Qualifications

• High School Diploma or GED required.
• Experience in public housing, property management, or facilities management preferred.
• Experience with work order management systems (Yardi, Tenmast) preferred.

Responsibilities

• Serve as primary contact for resident and staff maintenance requests.
• Receive, document, and process work orders promptly.
• Review, assign, and monitor work orders to ensure completion.
• Track emergency and outstanding work orders and coordinate follow-up.
• Enter and maintain data in DHA systems.
• Prepare correspondence, reports, and notices.
• Assist with inventory tracking and supply management.
• Maintain files and documentation related to maintenance operations.
• Communicate status with maintenance staff regularly.
• Provide excellent customer service to residents, vendors, and employees.
• Perform general office and administrative duties as assigned.

Skills

Customer Service

Communication

Data Entry

Microsoft Office

Education

High School Diploma or GED

Associate degree

Tools

Yardi

Tenmast

Job description

Durham Housing Authority in Durham, NC is seeking a Housing Clerk to serve as a key contact between residents, property management, and maintenance teams. You will help ensure work orders are processed efficiently and housing services run smoothly.

The role requires a High School Diploma or GED and at least one year of customer service experience; preferred associates degree and experience with Yardi/Tenmast or similar systems.