Resident Services Strategy Lead

City of Madison, WI; Madison (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

City of Madison, WI seeks a responsible professional to plan, coordinate, and direct the delivery of resident service programs across the CDA Housing Operations Division, including ROSS, FSS, and MFSC initiatives. The role ensures alignment with HUD rules, CDA goals, and community needs to promote stability and self-sufficiency.

The position provides leadership and supervision to supportive services staff, directs program development and performance management, and builds cross-sector

Qualifications

• Four years applying HUD regulations for ROSS, FSS, MFSC and service coordination.
• Two years in case management, trauma-informed approaches and community networks.
• Supervisory principles, labor relations, personnel management.
• Experience with budgeting, procurement, contracting.
• Data management, reporting tools, and resident engagement familiarity.

Skills

HUD regulations related to housing c

Case management principles

Trauma-informed practices

Community resource networks

Supervisory principles

Labor relations

Computer software

Public administration

Budgeting and procurement

Procurement and contracting

Social service systems familiarity

Data management and reporting tools

Resident engagement strategies

Education

Bachelor’s degree in Social Work, Counseling, Sociology, Psychology, or related field

Master’s degree substitution for one year of experience

Tools

General computer software

Job description

City of Madison, WI seeks a responsible professional to plan, coordinate, and direct the delivery of resident service programs across the CDA Housing Operations Division, including ROSS, FSS, and MFSC initiatives. The role ensures alignment with HUD rules, CDA goals, and community needs to promote stability and self-sufficiency.

The position provides leadership and supervision to supportive services staff, directs program development and performance management, and builds cross-sector