Community Engagement Lead: Resident Services & Partnerships

Columbus Metropolitan Housing Authority; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Columbus Metropolitan Housing Authority seeks a qualified professional to lead resident services programs in a multi-site housing environment. You will oversee policy implementation, community partnerships, and staff coordination to improve resident outcomes.

The role focuses on program compliance, budget management, data collection, and continuous improvement, with emphasis on collaboration with property managers and service providers to expand access to housing resources.

Qualifications

• Bachelor's degree in social work, public administration, business administration, human services, nonprofit management, or related field.
• Five years of related experience in resident services, public or assisted housing, HUD-funded programs, economic mobility, self-sufficiency programs, homeownership, program management, partnership development, grant or contract administration, or related field.

Responsibilities

• 25% Program Administration, Compliance, and Operations: Directs and oversees Resident Council activities, community-based partnerships, resource fairs, signature events, staff volunteer initiatives, and related community engagement programs. Develops, interprets, and implements program policies, procedures, workflows, and internal controls. Ensures compliance with HUD requirements, CMHA policies, grant conditions, contracts, and funding requirements.
• 20% Staff Supervision and Leadership: Supervises a Community Engagement Supervisor overseeing two Community Engagement Specialist-level positions, and interns. Hires, trains, schedules, evaluates, coaches, and disciplines staff. Establishes work plans, performance goals, and accountability systems.
• 1% Partnerships, Property Manager Relationships, and Service Coordination: Builds relationships with CMHA property managers, Resident Councils, service providers, vendors, funders, and community partners to coordinate services and increase resident access.
• 15% Marketing, Outreach, and Resident Participation: Develops marketing and outreach strategies to maximize participation in programs, events, and resident activities. Coordinates with managers, Communications staff, partners, and departments to promote opportunities.
• 10% Budget, Grant, and Contract Management: Develops and monitors budgets for programs, events, grants, contracts, and partnerships. Reviews expenditures, invoices, deliverables, scopes of work, agreements, and contract performance.
• 5% Data Collection, Reporting, Evaluation, and Best Practices: Collects, analyzes, and reports program data and outcomes. Develops KPIs, prepares reports, and researches best practices to improve quality and impact.

Skills

Customer service

Communication

Organization

Data collection

Reporting

Education

Bachelor's degree in social work/public administration/ business administration/human services/nonprofit management

Tools

Microsoft Office

SharePoint

Job description

Columbus Metropolitan Housing Authority seeks a qualified professional to lead resident services programs in a multi-site housing environment. You will oversee policy implementation, community partnerships, and staff coordination to improve resident outcomes.

The role focuses on program compliance, budget management, data collection, and continuous improvement, with emphasis on collaboration with property managers and service providers to expand access to housing resources.