Case Manager - Bronx, NY

Phipps; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Phipps Houses in Bronx, NY seeks a Community Outreach Specialist to conduct outreach, assess needs, and connect residents to health and social services. You will travel to community sites, build referral networks, and support residents with case management while upholding health equity and anti-racist practices.

The role emphasizes collaboration with partners and ongoing education to strengthen service delivery and community impact.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred
• Experience in community outreach, health education, case management, or social services
• Strong communication skills and ability to build trust with residents from diverse backgrounds
• Comfort conducting field-based work and traveling locally to community sites and partner agencies
• Basic computer skills and ability to enter timely, accurate data into required systems
• Commitment to health equity, anti-racist practice, and resident-centered engagement

Responsibilities

• Conduct community outreach including educational and listening sessions
• Conduct community-based assessments / mapping and interviews to prioritize health care and social services needs
• Help residents connect to available resources by building and maintaining a referral network
• Support and motivate community members to achieve health goals by coaching behavior change
• Travels extensively to community locations, various agencies, and other outreach destinations
• Work collaboratively within a team to establish supportive relationships with participants
• Build and maintain positive working relationships with clients, providers, and partner agencies; help reduce barriers
• Perform case management duties
• Attend and participate in ongoing education sessions to enhance Case Management skills
• Educate community members regarding available services and patient rights
• Attend team meetings
• Perform other related tasks including response to public health emergencies

Skills

Community outreach

Health education

Case management

Communication

Field-based travel

Data entry

Health equity focus

Education

High school diploma or equivalent

Associate or bachelor’s degree in related field

Job description

Phipps Neighborhoods aim to create Pathways to Access, Benefits and a Sustainable Future (PABS) through proactive outreach for a target population of low-income New Yorkers; particularly residence set to experience federal cuts to SNAP, Medicaid and other public benefits resulting from the passage of the “Big, Beautiful Bill”.

Benefits

• A data-oriented approach
• Anti-racist praxis
• Strong institutional relationship-building
• Systems thinking

Duties & Responsibilities

• Conduct community outreach including educational and listening sessions
• Conduct community-based assessments / mapping and interviews to prioritize health care and social services needs
• Help residents connect to available resources by building and maintaining a referral network
• Support and motivate community members to achieve health goals by coaching behavior change and identifying strengths and community support systems
• Travels extensively to community locations, various agencies, and other outreach destinations for the purpose of conducting community engagement
• Work collaboratively within a team to establish supportive relationships with participants and contribute feedback to strengthen service delivery
• Build and maintain positive working relationships with clients, providers, and partner agencies; help reduce cultural and socio-economic barriers between community members and institutions
• Perform case management duties
• Attend and fully participate in ongoing education sessions to learn and enhance Case Management skills
• Educate community members regarding available community services, health services, patient rights, and provide feedback to be shared
• Attend regularly scheduled team meetings
• Perform other related tasks as needed, including response to public health emergencies

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred
• Experience in community outreach, health education, case management, or social services
• Strong communication skills and ability to build trust with residents from diverse cultural and socio-economic backgrounds
• Comfort conducting field-based work and traveling locally to community sites and partner agencies
• Basic computer skills and ability to enter timely, accurate data into required systems
• Commitment to health equity, anti-racist practice, and resident-centered engagement

Preferred Qualifications

• Case Management and/or other relevant experience
• Knowledge of Bronx-based health and human service resources and referral pathways
• Experience supporting behavior change, coaching, facilitation or patient navigation
• Bilingual or multilingual skills aligned to community needs

Job Type: Full Time

Location: Bronx, NY

Salary: $55,000-$60,000 annually commensurate with education and experience

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.