Resident Services Specialist I

Eden Housing, Inc.; Mountain View (CA); On-site; USD 36,905 - 43,063; Full time

Job summary

Eden Housing, Inc. in Mountain View, CA is seeking a Resident Services Coordinator I to coordinate tiered service bundles for residents, delivering Tier 1 universal programs and coaching-based support across housing stability, economic mobility, health, digital inclusion and youth engagement.

You will document outcomes in Salesforce and collaborate with partners to connect residents to services. This role requires strong interpersonal skills, a commitment to equity, and the ability to work with

Qualifications

• 1–2 years of experience in human services, community outreach, customer-facing roles, or related fields.
• Entry-level candidates with strong interpersonal skills and willingness to learn will be considered.

Responsibilities

• Deliver Tier 1 universal programs directly, including workshops, wellness checks, and community events.
• Provide coaching-based first level support across housing stability, economic stability, health & wellness, digital inclusion, and youth/family.
• Recognize when first level support is insufficient and initiate referrals to partner specialists under supervision.

Skills

Trauma-informed care

Coaching-based practice

Digital literacy

CRM familiarity

Equity & inclusion

Tools

Salesforce

MS Office

Job description

Eden Housing, Inc. in Mountain View, CA is seeking a Resident Services Coordinator I to coordinate tiered service bundles for residents, delivering Tier 1 universal programs and coaching-based support across housing stability, economic mobility, health, digital inclusion and youth engagement.

You will document outcomes in Salesforce and collaborate with partners to connect residents to services. This role requires strong interpersonal skills, a commitment to equity, and the ability to work with