Resident Services Navigator I

Eden Housing; Santa Cruz (CA); On-site; USD 35,000 - 41,000; Part time

Job summary

Eden Housing in Santa Cruz, CA is seeking a Resident Services Coordinator I to support residents with housing stability, economic mobility, health, digital inclusion, and youth engagement. The role is part-time at Pac Station North, Santa Cruz, with day shift responsibilities and some occasional travel within properties.

As frontline staff, you will deliver workshops, provide coaching-based support, coordinate referrals, document outcomes in Salesforce, and help build inclusive, resilient

Qualifications

• 1-2 years of experience in human services, community outreach, or related fields
• Entry-level candidates with strong interpersonal skills welcomed
• Willingness to learn and adapt in nonprofit housing services
• Ability to coordinate at-site resident programs

Responsibilities

• Deliver Tier 1 universal programs directly at assigned properties
• Provide coaching-based first level support across domains
• Coordinate crisis response and safeguarding per protocol
• Document interactions and outcomes in CRM within 24-48 hours
• Collaborate with property staff to support residents and families
• Track attendance and report on program outcomes

Skills

Coaching-Based Practice

MS Office

CRM systems (Salesforce)

Cultural Competency

Interpersonal Skills

Organizational Skills

Equity & Inclusion

Evenings & Weekends Availability

Education

High School Degree or equivalent

Tools

Salesforce

MS Office

Job description

Eden Housing in Santa Cruz, CA is seeking a Resident Services Coordinator I to support residents with housing stability, economic mobility, health, digital inclusion, and youth engagement. The role is part-time at Pac Station North, Santa Cruz, with day shift responsibilities and some occasional travel within properties.

As frontline staff, you will deliver workshops, provide coaching-based support, coordinate referrals, document outcomes in Salesforce, and help build inclusive, resilient