Resident Services & Field Operations Lead

FirstKey Homes, LLC; Spring (TX); Hybrid; USD 75,000 - 110,000; Full time

Job summary

FirstKey Homes seeks a Service Manager to lead the local Service Office and Field Operations across its markets. You will supervise Lead Technicians, Service Coordinators, and Vendors, ensuring safety, efficiency, and exceptional resident service.

The role includes about 10% field time for property inspections and team performance reviews, with a focus on budget compliance, service quality, and continuous improvement in asset management.

Qualifications

• High School Diploma or equivalent required.
• 6+ years of leadership in service, maintenance, or property management.
• Experience managing teams, budgets, and vendors.
• Proficiency with MS Office and work order systems.
• Ability to oversee multiple projects across a geographic area.

Responsibilities

• Ensure safety-first service operations aligned with policies and OSHA.
• Monitor fleet safety and vehicle policies.
• Oversee service teams and vendors, ensuring performance and client service.
• Track key metrics on efficiency, satisfaction, and budgets.
• Manage service budgets, work orders, and vendor contracts.
• Inspect properties and assess resident experience.
• Collaborate with leadership to align goals and drive excellence.

Skills

Data analysis

Leadership

Budget management

Vendor management

Safety compliance

Education

High School Diploma or equivalent

Bachelor’s degree in Business/Construction Management/Property Management (preferred)

Tools

Microsoft Office Suite

Yardi or similar PM/work order system

Service management software

Job description

FirstKey Homes seeks a Service Manager to lead the local Service Office and Field Operations across its markets. You will supervise Lead Technicians, Service Coordinators, and Vendors, ensuring safety, efficiency, and exceptional resident service.

The role includes about 10% field time for property inspections and team performance reviews, with a focus on budget compliance, service quality, and continuous improvement in asset management.