Resident Services Scheduler & Operations Coordinator

FirstKey Homes; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

FirstKey Homes is seeking a Service Coordinator to support service operations in a fast-paced residential environment. You will act as the central administrative link among residents, service teams, and vendors, scheduling work orders, tracking progress, and maintaining accurate records to ensure timely completion of each service request.

Working under the Service Manager, you will triage requests, communicate with residents via phone and email, generate reports with Power BI, and coordinate

Qualifications

• High school diploma or equivalent required.
• 1+ years in administrative, customer service, or operations support role.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience managing work orders, scheduling, and coordinating service tasks.
• Exposure to data tracking/reporting tools (Power BI preferred).
• Strong verbal/written communication with residents, service teams, and vendors.

Responsibilities

• Coordinate and manage service requests by entering, scheduling, updating, and closing work orders, assigning technicians and vendors.
• Serve as primary contact for residents, managing requests, scheduling, and follow-ups via phone, email, and tickets.
• Respond to and manage resident service tickets, escalation of urgent issues, and timely follow-ups.
• Collaborate with service teams and property operations to ensure a seamless resident experience.
• Communicate with vendors and service teams to confirm work order assignments, verify completion, and resolve scheduling conflicts.
• Monitor work order progress and follow up on outstanding requests, escalating as needed.
• Use Power BI and other reporting tools to track service trends and inform operational needs.
• Identify scheduling gaps and inefficiencies and bring them to the Service Manager/Lead Technician.
• Maintain accurate records in work order systems in line with policies and reporting requirements.
• Support the Service Manager and Lead Technicians with data entry and performance tracking.

Skills

High-Volume Communication

Time Management

Data Analysis & Reporting

Attention to Detail

Problem-Solving

Vendor & Technician Coordination

Resident-Focused Approach

Technical Proficiency

Collaboration & Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Power BI

Yardi

Facilgo

Job description

FirstKey Homes is seeking a Service Coordinator to support service operations in a fast-paced residential environment. You will act as the central administrative link among residents, service teams, and vendors, scheduling work orders, tracking progress, and maintaining accurate records to ensure timely completion of each service request.

Working under the Service Manager, you will triage requests, communicate with residents via phone and email, generate reports with Power BI, and coordinate