Resident Services Coordinator — Fast-Paced Ops

FirstKey Homes; Spring (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

FirstKey Homes in Texas is seeking a Service Coordinator to support service operations. You will be the central administrative link between residents, service teams, and vendors, scheduling work orders and tracking progress to ensure timely service completion.

This role requires high energy, exceptional organization, and the ability to manage a large volume of calls and system updates while delivering outstanding resident service. Proficiency with Power BI and MS Office is preferred.

Qualifications

• Experience in administrative, customer service, or operations support.
• Proficiency with Microsoft Office; Power BI preferred.
• Experience managing work orders, scheduling, and coordinating service tasks.
• Strong verbal and written communication with residents, service teams, and vendors.

Responsibilities

• Coordinate, schedule, update, and close work orders; assign technicians and vendors.
• Serve as the primary contact for residents via phone, email, and tickets.
• Respond to tickets, escalate urgent issues, ensure timely follow-ups.
• Collaborate cross-functionally with service teams and property operations.
• Communicate with vendors; confirm work assignments and verify completion.
• Monitor progress and escalate to the Service Manager or Lead Technician as needed.
• Use Power BI and reporting tools to track trends and provide insights.
• Identify gaps and delays, bringing them to management attention.
• Maintain accurate records in work order systems; support data entry tasks.

Skills

High-Volume Communication

Time Management

Data Analysis & Reporting

Attention to Detail

Problem-Solving

Vendor & Technician Coordination

Resident-Focused Approach

Technical Proficiency

Collaboration & Teamwork

Strong Communication Skills

Education

High School Diploma or equivalent

Tools

Power BI

Microsoft Office Suite

Yardi

Facilgo

Job description

FirstKey Homes in Texas is seeking a Service Coordinator to support service operations. You will be the central administrative link between residents, service teams, and vendors, scheduling work orders and tracking progress to ensure timely service completion.

This role requires high energy, exceptional organization, and the ability to manage a large volume of calls and system updates while delivering outstanding resident service. Proficiency with Power BI and MS Office is preferred.