Resident Services & Recovery Coordinator II

Project HOME; Philadelphia (Philadelphia County); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability 보험

Paid parental leave

Flexible Spending Accounts (FSA)

401(k) with employer matching

Generous Paid Time Off

Employee wellness programs

Professional development and career成长

Job summary

Project HOME’s St. Columba program seeks a Residential Services Coordinator II to provide direct support to residents in a permanent supportive housing setting for single adult men with severe mental illness.

You’ll deliver case management, resource coordination, crisis intervention, and recovery planning to help residents achieve housing stability and improved wellbeing. The role emphasizes person-centered care, collaboration with partners, strong documentation, and on-call coverage.

Qualifications

• Experience working with individuals and/or families experiencing homelessness and/or behavioral health challenges.
• Minimum of two (2) years of direct case management experience.
• Experience developing service plans, coordinating resources, maintaining documentation, and supporting individuals or families toward identified goals.
• Experience in supportive housing, residential services, recovery support, family services, or human services.

Responsibilities

• Build trusting relationships with residents and support their transition from homelessness to stable housing.
• Conduct assessments and collaborate with residents to identify strengths, needs, barriers, and goals.
• Provide ongoing case management services, including goal planning, service coordination, advocacy, and follow-up support.
• Develop individualized recovery and service plans with both short-term and long-term objectives.
• Respond to crisis situations using appropriate intervention and de-escalation techniques.
• Foster a culture of recovery, wellness, dignity, and peer support.

Skills

Case management

Recovery-oriented care

Crisis intervention

Community engagement

Documentation

Education

High School Diploma or GED with 4 years related experience

Associate's Degree with 2 years related experience

Bachelor's Degree

Job description

Project HOME’s St. Columba program seeks a Residential Services Coordinator II to provide direct support to residents in a permanent supportive housing setting for single adult men with severe mental illness.

You’ll deliver case management, resource coordination, crisis intervention, and recovery planning to help residents achieve housing stability and improved wellbeing. The role emphasizes person-centered care, collaboration with partners, strong documentation, and on-call coverage.