Family Housing Stability and Recovery Coordinator

Project HOME; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Parental leave

401(k) plan

PTO + sabbatical

Professional development

Job summary

Project HOME is seeking a Residential Services Coordinator II in Philadelphia to support families in a family supportive housing program. The role blends case management, resource coordination, crisis intervention, community engagement, housing support, and recovery planning to help families achieve housing stability and long-term self-sufficiency.

Ideal candidates will have strong person-centered care, robust case management experience, and a commitment to recovery-oriented services.

Qualifications

• High School Diploma or GED with four (4) years of related experience
• Associate's Degree with two (2) years of related experience
• Bachelor's Degree
• Experience working with individuals and/or families experiencing homelessness and/or behavioral health challenges

Responsibilities

• Build trusting relationships with residents and support their transition from homelessness to stable housing
• Conduct assessments and collaborate with residents to identify strengths, needs, barriers, and goals
• Provide ongoing case management services, including goal planning, service coordination, advocacy, and follow-up support
• Develop individualized recovery and service plans with both short-term and long-term objectives
• Respond to crisis situations using appropriate intervention and de-escalation techniques
• Foster a culture of recovery, wellness, dignity, and peer support
• Connect residents to housing, employment, income, education, childcare, benefits, healthcare, and behavioral health resources
• Assist residents with accessing community supports that promote independence and stability
• Advocate on behalf of residents and help remove barriers to success
• Support residents in obtaining documentation and navigating service systems
• Collaborate with providers, schools, agencies, and community partners to ensure coordinated services
• Assist residents in maintaining lease and program obligations
• Support housing applications, voucher submissions, transfers, and permanent supportive housing opportunities
• Help residents gather required documentation for housing placements
• Collaborate on discharge planning and transitions to more independent living environments
• Support families in maintaining long-term housing stability and self-sufficiency
• Plan and facilitate groups, activities, and community-building opportunities
• Encourage resident participation and positive peer relationships
• Help residents build recovery capital and strengthen community connections
• Promote a welcoming, inclusive, and respectful community where all residents feel supported and valued
• Maintain accurate and timely documentation, including case notes, assessments, service plans, and goal plans
• Utilize electronic case management systems to document resident services
• Ensure documentation meets programmatic, contractual, and compliance requirements
• Attend team meetings, trainings, and supervision sessions
• Serve as the site point person in the absence of the Program Manager or Assistant Program Manager
• Support daily program operations and resident engagement activities
• Assist with community-building initiatives and resident programming
• Help create a safe, welcoming, and supportive living environment
• Support residents in accessing resources and strengthening community connections
• Participate in an on-call rotation and respond to emergencies and urgent resident concerns

Skills

Case management

Crisis intervention

Communication

Teamwork

Education

High School Diploma or GED plus 4 years related experience

Associate's Degree plus 2 years related experience

Bachelor's Degree

Tools

Electronic case management systems

Job description

Project HOME is seeking a Residential Services Coordinator II in Philadelphia to support families in a family supportive housing program. The role blends case management, resource coordination, crisis intervention, community engagement, housing support, and recovery planning to help families achieve housing stability and long-term self-sufficiency.

Ideal candidates will have strong person-centered care, robust case management experience, and a commitment to recovery-oriented services.