Resident Services & Payables Administrator

Independent Management Services; Akron (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) matching

Paid time off

Training programs

Job summary

Independent Management Services in Akron, OH is seeking a reliable Leasing Administrative Assistant to support daily operations at SPRING HILL PHASE II. The role requires on-site presence, day shift, and strong organizational skills to handle applications, rent steps, and resident communications.

You will process rental applications, prepare approval/denial letters, maintain waitlists, and generate reports to help manage community assets and expenses.

Qualifications

• Basic office skills including typing, filing, and telephone etiquette.
• Excellent follow-up skills via telephone and email correspondence.
• Proficiency with Paycom software and Microsoft Office suite preferred.
• Demonstrated track record regarding work attendance and reporting for work timely.
• Must adhere to Federal Fair Housing Laws.

Responsibilities

• Frequent telephone and personal contact with perspective/current residents.
• Initial processing of rental applications and credit reports with recommendations to Site Manager.
• Maintain the rental waitlist and prepare approval/denial letters to perspective residents.
• Complete move-in orientation with residents including reviewing rental lease, House Rules, etc.
• Schedule move ins/outs, rental applicant interviews, and other dates critical to the leasing process.
• Administrative support tasks such as filing, typing, answering telephones, processing mail, and data entry.
• Generate reports to assist in management of community assets, expenses, and financial objectives.
• Process all payables and complete payment of community expenses/bills.
• Purchase, inventory, and maintain all office supplies.
• Process delinquent accounts and report activity to Site Manager.
• Receive and resolve resident requests and concerns.
• Foster positive working relationships with residents while always maintaining a professional demeanor.
• Reports directly to the Site Manager.
• Onsite attendance required / nonremote work.

Skills

Typing

Office etiquette

Follow-up skills

Communication

Tools

Paycom

Microsoft Office

Job description

Independent Management Services in Akron, OH is seeking a reliable Leasing Administrative Assistant to support daily operations at SPRING HILL PHASE II. The role requires on-site presence, day shift, and strong organizational skills to handle applications, rent steps, and resident communications.

You will process rental applications, prepare approval/denial letters, maintain waitlists, and generate reports to help manage community assets and expenses.