Resident Services & Outreach Coordinator

Benton Communities; Columbia (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

AFLAC

401(k) with matching

PTO accrual (up to 200h)

Holidays & Wellness days

Bonus potential

Job summary

Benton Communities in Columbia, MD is seeking a Resident Services Coordinator to support residents through ongoing communication, service coordination, and reporting to housing authorities. You will facilitate collaboration with Tenant Council and community providers to meet service plans while managing funds and community outreach.

Ideal candidates have a social services background, basic data and office skills, and a passion for assisting low-income families, seniors, and persons with

Qualifications

• Bachelor's degree in social work or related field preferred.
• AA degree in human services or equivalent work experience will be considered.
• LCSW preferred but not mandatory.
• Service Coordination and case management experience.
• Experience working with low-income families, seniors, and persons with disabilities.
• Basic Microsoft Office and data management experience.
• Experience working with Family Metrics software a plus.

Responsibilities

• Foster trusting relationships through ongoing communication with residents in a welcoming and culturally responsive environment.
• Maintain ongoing communication and collaboration with the Tenant Council, management staff, community providers and owners to foster positive relationships and to assist in meeting resident's needs.
• Coordinate and schedule services that are consistent with the service plan provided with the funding application and services are meeting HFA standards.
• Submit all reporting criteria on time to include quarterly service reports to HFA and any other funding agencies.
• Assist in resolving resident issues related to services and provide direct services as recommended.
• Responsible for maintaining records of resident service funds and assist in making recommendations or request of funds.
• Secure contributions and donations for the community and establish volunteer activities involving residents and the larger community.
• Assist in seeking grants from local, state, federal and private agencies, organizations and foundations to fund service programs, equipment for programs and administrative and overhead costs.
• Establish outreach to community and appropriate agencies and organizations to further affirmative fair housing and support persons with disabilities to remain successfully independent.
• Perform other duties as assigned.

Skills

Service coordination

Case management

Resident services

Communication skills

Cultural sensitivity

MS Office

Data management

Education

Bachelor's degree in social work or related field

AA degree in human services or equivalent work experience

Tools

Family Metrics software

Microsoft Office

Job description

Benton Communities in Columbia, MD is seeking a Resident Services Coordinator to support residents through ongoing communication, service coordination, and reporting to housing authorities. You will facilitate collaboration with Tenant Council and community providers to meet service plans while managing funds and community outreach.

Ideal candidates have a social services background, basic data and office skills, and a passion for assisting low-income families, seniors, and persons with