Resident Services Coordinator - Monarch Mills

Benton Communities; Columbia (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

AFLAC

401(k) with matching

PTO accrual (up to 200h)

Holidays & Wellness days

Bonus potential

Job summary

Benton Communities in Columbia, MD is seeking a Resident Services Coordinator to support residents through ongoing communication, service coordination, and reporting to housing authorities. You will facilitate collaboration with Tenant Council and community providers to meet service plans while managing funds and community outreach.

Ideal candidates have a social services background, basic data and office skills, and a passion for assisting low-income families, seniors, and persons with

Qualifications

• Bachelor's degree in social work or related field preferred.
• AA degree in human services or equivalent work experience will be considered.
• LCSW preferred but not mandatory.
• Service Coordination and case management experience.
• Experience working with low-income families, seniors, and persons with disabilities.
• Basic Microsoft Office and data management experience.
• Experience working with Family Metrics software a plus.

Responsibilities

• Foster trusting relationships through ongoing communication with residents in a welcoming and culturally responsive environment.
• Maintain ongoing communication and collaboration with the Tenant Council, management staff, community providers and owners to foster positive relationships and to assist in meeting resident's needs.
• Coordinate and schedule services that are consistent with the service plan provided with the funding application and services are meeting HFA standards.
• Submit all reporting criteria on time to include quarterly service reports to HFA and any other funding agencies.
• Assist in resolving resident issues related to services and provide direct services as recommended.
• Responsible for maintaining records of resident service funds and assist in making recommendations or request of funds.
• Secure contributions and donations for the community and establish volunteer activities involving residents and the larger community.
• Assist in seeking grants from local, state, federal and private agencies, organizations and foundations to fund service programs, equipment for programs and administrative and overhead costs.
• Establish outreach to community and appropriate agencies and organizations to further affirmative fair housing and support persons with disabilities to remain successfully independent.
• Perform other duties as assigned.

Skills

Service coordination

Case management

Resident services

Communication skills

Cultural sensitivity

MS Office

Data management

Education

Bachelor's degree in social work or related field

AA degree in human services or equivalent work experience

Tools

Family Metrics software

Microsoft Office

Job description

Job Description

Job Description

Benton Communities is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 5,000 multi-family, and senior apartment homes, our Benton Communities team is adept at managing both conventional and affordable communities. At Benton Communities, we continually strive to create a vibrant environment for our residents, our team members, and our communities at-large.

The essential functions of the Resident Services Coordinator are as follows:

• Foster trusting relationships through ongoing communication with residents in a welcoming and culturally responsive environment.
• Maintain ongoing communication and collaboration with the Tenant Council, management staff, community providers and owners to foster positive relationships and to assist in meeting resident's needs.
• Coordinate and schedule services that are consistent with the service plan provided with the funding application and services are meeting HFA standards.
• Submit all reporting criteria on time to include quarterly service reports to HFA and any other funding agencies.
• Assist in resolving resident issues related to services and provide direct services as recommended.
• Responsible for maintaining records of resident service funds and assist in making recommendations or request of funds.
• Secure contributions and donations for the community and establish volunteer activities involving residents and the larger community.
• Assist in seeking grants from local, state, federal and private agencies, organizations and foundations to fund service programs, equipment for programs and administrative and overhead costs.
• Establish outreach to community and appropriate agencies and organizations to further affirmative fair housing and support persons with disabilities to remain successfully independent.
• Perform other duties as assigned.
  
  

Qualifications

Education: Bachelor's degree in social work or related field preferred. AA degree in human services or equivalent work experience will be considered.

Certificates & Licenses: LCSW preferred but not mandatory.

Experience

• Service Coordination and case management experience.
• Experience working with low-income families, seniors, and persons with disabilities.
• Basic Microsoft Office and data management experience.
• Experience working with Family Metrics software a plus.
  
  

Essential Skills

• Working knowledge of community resources, programs, and services.
• Demonstrated passion for working for low-income persons and persons with disabilities.
• Strong interpersonal communication skills
• Strengths based perspective, creative problem-solving ability
• Strong organizational skills; attention to detail and accuracy
• Highly dependable/reliable
• Culturally sensitive
• Ability to motivate and encourage others
  
  

Benefits Offered

Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential.

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