Resident Experience & Community Operations Manager

Morgan Properties; Village of Liverpool (NY); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Generous PTO + 10 Holidays + Sick Life

20% Apartment Rental Discount

Renewal Commissions

Morgan Essentials – $300 paid annually

Job summary

Morgan Properties is seeking a Community Manager to own daily operations, support resident experience, and uphold community standards across the property team. You will manage the resident lifecycle, support leasing activities, and collaborate with the Area Community Manager to execute priorities.

Strong organizational skills and a customer-service mindset are essential for success. Join a team offering competitive pay, comprehensive benefits, and growth opportunities as you help build

Qualifications

• Experience in property management or customer service management preferred.
• Strong organizational skills with the ability to manage multiple priorities and follow through on tasks.
• High attention to detail and ability to manage processes with accuracy.
• Customer service mindset with strong problem-solving ability.
• Comfort working cross-functionally in a support or coordination role.

Responsibilities

• Resolve complex resident concerns, including legal matters, with professionalism and sound judgment.
• Manage the full resident lifecycle: applications, move-ins/move-outs, lease renewals, and retention efforts.
• Support leasing activity and ensure a consistent experience for prospective and current residents.
• Execute property inspections, monitor curb appeal, and ensure safety and compliance standards are met.
• Manage resident accounts, collections, ledgers, and financial reporting with accuracy and timeliness.
• Track occupancy, revenue, and leasing activity, ensuring data is up to date and aligned with community goals.

Skills

Organizational skills

Attention to detail

Customer service mindset

Problem solving

Cross-functional collaboration

Job description

Morgan Properties is seeking a Community Manager to own daily operations, support resident experience, and uphold community standards across the property team. You will manage the resident lifecycle, support leasing activities, and collaborate with the Area Community Manager to execute priorities.

Strong organizational skills and a customer-service mindset are essential for success. Join a team offering competitive pay, comprehensive benefits, and growth opportunities as you help build