Resident Manager

Southern Management Companies; Hillcrest Heights (MD); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Group Term Life & AD&D Insurance

401(k) Plan

Paid holidays & PTO

Continuing Education

Job summary

Southern Management Companies seeks a Resident Manager to oversee daily operations of an assigned community section and ensure adherence to company policies and regulations. You will supervise staff, manage resident relations, and support budgeting and planning efforts.

Responsibilities include hiring and training personnel, maintaining accurate resident accounts, handling emergencies, and directing move-in orientations.

Qualifications

• Three years of experience in a property management setting.
• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience.
• Excellent written and verbal communication skills.

Responsibilities

• Manage day-to-day operations of assigned section.
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times.
• Hire, train, coach, counsel and manage assigned team members.
• Perform all Credit Counselor duties.
• Aid in preparation of annual budget and community plans.
• Respond in emergency situations, as needed.
• Ensure all resident accounts are accurate and current.
• Conduct new resident move-in orientations.
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section.
• Stay abreast of industry trends.
• Demonstrate behaviors that cultivate a positive work culture.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager and/or supervisor

Skills

Leadership

Communication

Critical thinking

Compliance knowledge

Organizational skills

Adaptability

Record keeping

MS Word/Excel

Customer service

Tools

Yardi software

Job description

Manage daily operations and inspections to ensure compliance with Southern Management’s standards. Handle collections, foster positive resident relations by addressing concerns and providing excellent customer service, and perform basic Resident Manager responsibilities.

WHAT WE ARE LOOKING FOR:

Resident Managers manage all day-to-day operations of assigned community section and are responsible for meeting all associated goals. They ensure the section and team members remain in compliance with SMC policies, procedures, and standards as well as local and federal government regulations and guidelines.

WHAT WE EXPECT FROM YOU:

• Manage all day-to-day operations of assigned section
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Hire, train, coach, counsel and manage assigned team members
• Perform all Credit Counselor duties
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Ensure all resident accounts are accurate and current
• Conduct new resident move-in orientations
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

What's required from you:

• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience
• Three years of experience in a property management setting
• Experience in customer service, sales, marketing, or real estate

Pay Rate:

$45,393 - $61,459

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

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