Resident Success & Leasing Specialist

People Restoring Communities; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

People Restoring Communities in New York seeks a Leasing and Compliance Coordinator to drive occupancy and manage the end-to-end leasing process. You will welcome applicants, guide them through applications, and deliver model tours of apartments and community amenities.

You will handle annual recertifications for NYCHA PBV programs, maintain waiting lists, and keep the Yardi database updated, while upholding confidentiality and delivering high-quality customer service.

Responsibilities

• Processes Annual recertifications for NYCHA PACT PBV program with residents
• Tracking and resident outreach for annual recertifications
• Updates Yardi database
• Greets applicants and provides instruction and guidance to prospective residents during the application process
• Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution
• Coordinates and maintains waiting list
• Conducts new resident orientation
• Special projects as assigned by Manager or Director
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies
• Enforces and adheres to company policies, rules and regulations
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service
• Preserves and respects resident and applicant confidentiality
• Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation, and distribution of applications
• Provides polished and professional sales tours of the model apartment, vacant apartments and community amenities
• Achieves tiered rent levels and occupancy goals
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports
• Prepares lease packages and supplemental documents for new move-ins
• Provides backup support to other team members

Job description

People Restoring Communities in New York seeks a Leasing and Compliance Coordinator to drive occupancy and manage the end-to-end leasing process. You will welcome applicants, guide them through applications, and deliver model tours of apartments and community amenities.

You will handle annual recertifications for NYCHA PBV programs, maintain waiting lists, and keep the Yardi database updated, while upholding confidentiality and delivering high-quality customer service.