Resident Services Office Assistant

FPM - Affordable Housing; Indianapolis (IN); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee Assistance

Life Insurance

Job summary

Friendship House III, Inc. is seeking an Office Assistant for Crooked Creek Tower, a 166-unit RHF affordable housing facility in Indianapolis. The role supports residents and staff with clerical tasks, data entry, and coordination of certifications and applications.

You will handle file management, correspondence, and maintenance coordination in a fast-paced, service-oriented environment. Strong Excel/Word skills and a compassionate, organized approach are essential to success.

Qualifications

• High School Diploma required.
• Experience in an office environment preferred, with knowledge of general office procedures and filing systems.

Responsibilities

• Organize and file documentation in a systematic and easily accessible manner.
• Enter and update resident information and property data, ensuring accuracy and timeliness.
• Assist with written communication for residents, other staff, and outside agencies, including vendors and partners.
• Answer incoming calls, address inquiries, take detailed messages, and direct calls to appropriate staff as necessary.
• Schedule recertification appointments with residents, gather required documentation, and update records.
• Contact prospective residents to schedule interviews, manage the property waiting list, and update application records.
• Receive and process maintenance work orders, create service requests, and ensure timely communication with maintenance staff.
• Confirm work order completion, update records, and inform residents of the status.
• Support annual unit inspections by scheduling appointments and coordinating with residents and maintenance staff.
• Plan and complete organizational projects to improve office efficiency and record-keeping.
• Provide support to the Manager and Assistant Manager, completing other administrative tasks as assigned.
• Assist with the preparation of meetings, events, or resident activities as needed.

Skills

Microsoft Excel

Microsoft Word

Communication Skills

Organizational Skills

Initiative & Adaptability

Interpersonal Skills

Education

High School Diploma

Office experience

Job description

Friendship House III, Inc. is seeking an Office Assistant for Crooked Creek Tower, a 166-unit RHF affordable housing facility in Indianapolis. The role supports residents and staff with clerical tasks, data entry, and coordination of certifications and applications.

You will handle file management, correspondence, and maintenance coordination in a fast-paced, service-oriented environment. Strong Excel/Word skills and a compassionate, organized approach are essential to success.