Resident Services Navigator: Care Transitions & Family Liaison

Avina on 32nd; Kenosha (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance including Dental and

Vision

Paid Time Off for Sick and Vacation

Employer Matched 401k

Daily Pay

Employee Perks Site

Job summary

Avina on 32nd is seeking a detail-oriented, empathetic, and tech-savvy Resident Services Coordinator to manage onboarding, administrative operations, and the care transition pipeline for our residents. You will serve as the primary liaison between families and our internal clinical team.

The role requires 1–3 years in a long-term care setting, familiarity with healthcare tech and EHRs, and strong communication skills to coordinate with hospital discharge planners and clinicians.

Qualifications

• Experience with modern healthcare tech, CRMs, or EHRs.
• Direct experience with ExaCare is highly preferred, but training will be provided for candidates with strong digital literacy.
• Exceptional verbal and written communication skills for interacting with hospital discharge planners, families, and clinicians.
• Ability to multitask in a fast-paced environment while maintaining meticulous data accuracy.

Responsibilities

• Manage onboarding, administrative operations, and care transition pipeline for residents.
• Serve as the primary liaison between families and the internal clinical team.

Skills

CRMs

EHRs

Verbal comms

Written comms

Multitasking

Tools

ExaCare

Job description

Avina on 32nd is seeking a detail-oriented, empathetic, and tech-savvy Resident Services Coordinator to manage onboarding, administrative operations, and the care transition pipeline for our residents. You will serve as the primary liaison between families and our internal clinical team.

The role requires 1–3 years in a long-term care setting, familiarity with healthcare tech and EHRs, and strong communication skills to coordinate with hospital discharge planners and clinicians.