Resident Services Manager — Student Housing

COCM; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health benefits

Dental benefits

Vision coverage

401K

Job summary

Capstone On-Campus Management (COCM) is seeking an Assistant Director of Resident Services at UMass Boston to supervise housing applications, assignments, and related operations. You will coordinate early arrival requests, move-ins/move-outs, and maintain accurate records for collections and payments.

The role emphasizes customer service, collaboration with residence life, and in-office work Monday–Friday during posted hours. Competitive benefits accompany salary.

Qualifications

• High School diploma required; Bachelor's degree preferred in business or related field.
• 2-4 years of related experience in student housing assignments/operations/administration, property management operations or office management.
• Demonstrated ability to work independently and collaboratively with other staff members.
• Proven ability to manage confidential and sensitive matters with discretion and sound judgment.
• Strong customer service skills with the ability to resolve issues and elevate concerns appropriately.
• Demonstrated organizational, time management, and prioritization skills in a fast-paced environment.
• Excellent interpersonal and communication skills (oral and written).
• Strong computer proficiency, including Word, Excel, Outlook and other software systems.

Responsibilities

• Oversee the housing assignments process for the community.
• Monitors and responds to questions from students regarding their housing applications, licensing or housing assignments.
• Monitors student housing e-mail account and responds to e-mails.
• Coordinates and processes early arrival requests for students.
• Assist with fall and spring student move-in and move-out of the residence hall.
• Oversees and monitors housing waiting list requests.
• Oversees occupancy reporting, including semester verification, rosters weekly reports, forecasting and record keeping.
• Processes housing accommodation requests approved through UMass.
• Participate in educational housing presentations for prospective students.
• Collaborates with residence life staff to process and implement room change requests.
• Provides general clerical support for the office.
• Participates in training for professional and student staff.
• Provide accurate records with regards to past due accounts and assist with collections as necessary.
• Be a customer service representative of the community.
• Assist in maintaining policy and procedure manuals and maintaining key logs and protocol.
• Assist with application and contract audits as necessary.
• Serve as main contact for and manage resident payments including processing deposits, payment plans, deferments and collections through an agency.
• Assist with budget preparation.
• Other duties as assigned.

Skills

Customer service

Discretion

Communication

Organizational skills

Education

High School diploma required

Bachelor’s degree preferred in business or related field

Tools

Word

Excel

Outlook

Job description

Capstone On-Campus Management (COCM) is seeking an Assistant Director of Resident Services at UMass Boston to supervise housing applications, assignments, and related operations. You will coordinate early arrival requests, move-ins/move-outs, and maintain accurate records for collections and payments.

The role emphasizes customer service, collaboration with residence life, and in-office work Monday–Friday during posted hours. Competitive benefits accompany salary.