Campus Housing Desk Concierge (Part-Time)

COCM; Catonsville (MD); On-site; USD 17,000 - 24,000; Part time

Job summary

Capstone On-Campus Management (COCM) is hiring a Desk Assistant for Walker Avenue Apartments near UMBC. The position reports to the Assistant General Manager and supports student residents with high-quality service and responsive assistance.

The role requires a current UMBC student, a high school diploma, and strong customer service skills. You will handle keys, payments, and resident inquiries while using Office programs like Excel and Word. Work hours vary, with shifts up to 20 hours per week.

Qualifications

• High school diploma required.
• Current UMBC student in good standing with UMBC and Walker Avenue Apartments.
• Proficient in verbal communication and customer service.
• Comfortable using Excel, Word, and standard office software.

Responsibilities

• Attend all DA training sessions, weekly meetings, and complete training programs.
• Develop and maintain positive relationships with residents, staff, and university personnel.
• Explain conduct policies, rules, and payment procedures to residents.
• Receive and distribute packages and rental payments.
• Assist with license signing processes and related documentation.
• Submit work orders via the Resident Portal and guide residents on its use.

Skills

Verbal communication

Customer service

Excel

Microsoft Word

Education

High school diploma

UMBC student in good standing

Tools

Excel

Microsoft Word

Job description

Capstone On-Campus Management (COCM) is hiring a Desk Assistant for Walker Avenue Apartments near UMBC. The position reports to the Assistant General Manager and supports student residents with high-quality service and responsive assistance.

The role requires a current UMBC student, a high school diploma, and strong customer service skills. You will handle keys, payments, and resident inquiries while using Office programs like Excel and Word. Work hours vary, with shifts up to 20 hours per week.