Resident Services Coordinator II - 600 7th st.

Mercy Housing; San Francisco (CA); On-site; USD 42,705 - 48,216; Full time

Benefits offered by this job

Healthcare plans

PTO & holidays

403(b) with employer match

Early close Fridays (3 paid hours)

Early close before holidays (3 paid)

Paid Time off Christmas–New Year

Paid Volunteer Time

Paid Parental Leave

Paid Life Insurance

Employee Assistance Plan

Free Basic Dental

Pet Insurance options

Job summary

Mercy Housing in San Francisco seeks a Resident Services Coordinator II to lead on-site programs, track outcomes, and connect residents with resources to stay stable and succeed. You will identify barriers and build pathways to services.

As an ambassador for the community, you’ll collaborate with local partners to provide supports and outreach, promoting resident stability. This is an on-site role with pay of $31.00–$35.00 per hour, depending on experience.

Qualifications

• High School Diploma or equivalent.
• 2 years of experience in community development or social services.
• Experience working with low-income residents is a plus.

Responsibilities

• Lead on-site programs and track outcomes.
• Identify barriers and connect residents to services.
• Develop partnerships with community organizations.
• Maintain data and reporting per funding requirements.
• Collaborate with team to promote resident stability.

Skills

Community development

Social services

Partnership building

MS Office

Verbal/written communication

Education

High School Diploma or equivalent

Bachelor's Degree in related field

Tools

MS Office (Word, Excel, Outlook)

Job description

At Mercy Housing, we7re more than just a place to workwere part of a movement. Were working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other. Our extensive benefits package includes: generous paid time off and holidays, medical, dental, and vision coverage, paid parental leave and wellness programs, employee assistance and development, 403(b) with employer contribution, and life and disability insurance.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. Youll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, youll represent Mercy Housing mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on-site position.

Pay: $31.00-$35.00/hour, dependent on experience.

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Years Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelors Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge And Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.