Resident Services Coordinator II - Connection Angle Lake Apartments

Mercy-Housing; SeaTac (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Sign-on bonus

Early close Fridays

Winter PTO close

Health insurance

Dental care

Vision care

Paid time off to volunteer

PTO 15 days first year

Holidays plus 2 floating holidays

403b + match

Parental & caregiver leave

Employer-paid life insurance

Employee Assistance Plan

Pet insurance

Job summary

Mercy Housing is seeking a Resident Services Coordinator II for Connection Angle Lake Apartments in SeaTac, WA. The role drives on-site programs, tracks outcomes, and connects residents with essential resources to promote stability. Experience with IDD populations is strongly preferred.

Schedule varies; full-time on-site role with a generous benefits package. Pay ranges from $28 to $30 per hour, plus a sign-on bonus up to $2,000.

Qualifications

• High School Diploma or equivalent required.
• Two years in community development, social services, or related field preferred.

Responsibilities

• Collect and record data for program components and reporting.
• Evaluate program outcomes regularly.
• Develop understanding of residents to guide them to services.
• Collaborate with Mercy Housing and partner agencies to enhance routines.

Skills

Teamwork

Verbal and written communication

MS Office

Confidentiality

Resident support

Education

High School Diploma

Bachelor's Degree

Job description

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Resident Services Coordinator II - Connection Angle Lake Apartments

• Posted on September 9, 2026

Locations

Showing 1 location

Seatac, WA 98198, USA

• On-site
• Resident Services
• Full-Time
• Requisition #: RESID005023

Description

At Mercy Housin g , we’re working to change how low-income housing is built and supported. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

Experience working with individuals with intellectual and developmental disabilities (IDD) strongly preferred.

Location: Connection Angle Lake Apartments | SeaTac, WA

Schedule: Monday-Thursday: 11am-7:30pm or 10am-6:30pm, Friday: 11am-4:30pm or 10am-3:30pm

Pay:$28-30/hour, depending on experience; plus up to $2,000 sign-on bonus

• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid time off between Christmas and New Year's Day for winter office closure
• Several healthcare plans to choose from, dental (including a free basic dental option and plans covering child and adult orthodontia) and vision
• Paid time off to volunteer
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• 403b + match
• Paid parental & caregiver leave
• Employer-paid life insurance
• Free Employee Assistance Plan
• Pet insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Experience working with individuals with intellectual and developmental disabilities.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records

Qualifications

Skills

Preferred

Intermediate

People Development Intermediate

Harm Reduction Intermediate

Intermediate

Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Experience

Required

2 years: Experience in community development, social services or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.