Resident Services Coordinator II - St. Clare Capitol Park

Mercy-Housing; Sacramento (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Healthcare plans (dental & vision)

15 days of PTO first year

12 company holidays + 2 floating

403b + match

Early close Fridays (3 paid hours)

Early close before holidays (3 paid)

Paid Time off between Christmas and NY

Paid Parental Leave & Caregiver Leave

Paid Life Insurance

Employee Assistance Plan

Free Basic Dental

Pet Insurance options

Job summary

Mercy Housing in Sacramento is seeking a Resident Services Coordinator II to lead on-site programs, track outcomes, and connect residents with needed resources. You will identify barriers, build partnerships with community organizations, and promote resident stability as an on-site ambassador.

The role requires two years in community development or related field, with a high school diploma plus a bachelor’s degree preferred. A strong team orientation and proficiency in MS Office are essential.

Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Responsibilities

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) to offer residents opportunities to assist their community and guide them to services.
• Participate in and/or lead activities within Mercy Housing and with partner agencies to build capacity and relationships.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Listening skills

Team collaboration

Confidentiality

Education

Bachelor’s Degree in related field

Tools

MS Office

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on September 4, 2026

Locations

Showing 1 location

• On-site
• Resident Services
• Full-Time
• Requisition #: RESID005010

Description

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on-site position.

Pay:$27-$30 /hour, dependent on experience.

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records

Qualifications

Skills

Preferred

Intermediate

People Development Intermediate

Harm Reduction Intermediate

Intermediate

Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Experience

Preferred

2 years: Experience in community development, social services or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.