Resident Services Manager I - El Centro Apartments

Mercy-Housing; Santa Cruz (CA); On-site; USD 51,000 - 56,000; Full time

Benefits offered by this job

Healthcare plans

Dental & Vision

PTO

Paid holidays

Floating holidays

403(b) match

Early Fridays

Volunteer time

Parental & caregiver leave

Life insurance

Employee assistance

Free basic dental

Pet insurance

Job summary

Mercy Housing in Santa Cruz, CA, seeks a Resident Services Manager I to oversee programs and staff across multiple sites. This on-site role focuses on developing partnerships, implementing core program components, and advancing resident outcomes in alignment with our mission and values.

The ideal candidate has a Bachelor's degree, at least one year of community development experience, and proven staff management skills.

Qualifications

• Bachelor's Degree in a related field.
• One year of experience in community development or social service program development.
• Program and staff management experience.

Responsibilities

• Locate, develop, and maintain networks and partnerships with service providers and community groups.
• Implement core program components and oversee progress toward outcomes across sites.
• Produce reports and submit required reports on time.

Skills

Staff management

Program development

Team collaboration

Data collection & analysis

Communication skills

Education

Bachelor's degree in a related field

Tools

MS Word

Excel

Outlook

Job description

Job Details

Posting Details

• Posted on August 28, 2026

Locations

• Santa Cruz, CA 95060, USA
• On-site
• Resident Services
• Full-Time
• Requisition #: RESID004997

Description

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Resident Services Manager I will oversee programs, staff, and services at each property in an assigned region following our mission and core values and the national program model for Resident Services. You will be visiting and working at multiple sites. The successful candidate will demonstrate compassion and have an understanding of the complexities of homelessness; co-morbidities; trauma; mental health and substance usage.

We encourage candidates with lived experience to apply. This is an on-site position.

PAY: $37.00-$41.00 Hour

Benefits:

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties:

• Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business, and educational institutions
• Implement core program/service components as outlined in the Mercy Housing resident program model or other program model as may be required by regulation, funders, and/or special needs of the population served, and oversees progress toward program outcomes at all assigned sites.
• Produce reports and understand outcomes from resident services data; prepare and submit all required reports in a timely manner.

Minimum Qualifications

• Bachelor's Degree in a related field.
• One (1) year of experience in community development or social service program development.
• Program and staff management experience.

Preferred Qualifications

• Additional work experience.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
• Intermediate to Advanced Proficiency of verbal, writing and listening skills.
• Perform basic computer functions using MS Word, Excel, and Outlook.
• Demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff, develop staff skills in support of resident and community programs and initiatives through training and mentoring.

We are committed to creating an accessible, supportive environment.

Mercy Housing is deeply committed to equity, diversity, and inclusion.

We welcome candidates who will enrich our workplace with their diverse perspectives.

At Mercy Housing, we believe every person has dignity and everyone deserves to live in a quality, affordable home.

If respect, justice, and mercy are important values to you, we invite you to apply

*This is a brief description summarizing the abilities and skills needed for the position.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.