Resident Services Coordinator II - 600 7th st.

Mercy-Housing; San Francisco (CA); On-site; USD 42,705 - 48,216; Full time

Benefits offered by this job

Medical, dental, and vision coverage

15 days PTO + 12 holidays + 2 floating

403(b) with employer match

Early close Fridays (3 paid hours)

Early close prior to a holiday (3 paid

Paid Time off between Christmas and NY

Paid Parental Leave

Life and disability insurance

Employee Assistance Plan

Free Basic Dental

Pet Insurance options

Job summary

Mercy Housing in San Francisco is seeking a Resident Services Coordinator II to lead on-site programs and help residents thrive. You will connect residents with resources, monitor outcomes, and build partnerships with community organizations to promote stability and opportunity.

This on-site role offers a comprehensive benefits package and a pathway to grow within a mission-driven nonprofit that serves low-income communities, with duties spanning data collection, program design, and resident

Qualifications

• High School Diploma or equivalent.
• Two years of experience in community development, social services, or related field.
• Preferred: experience with individuals with mental health issues.
• Preferred: experience with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience supervising staff.
• Knowledge and skills: teamwork, communication, MS Office, confidentiality, and ability to work with residents in various situations.

Responsibilities

• Collect required data for designated program components and record data in the Mercy Housing database accurately.
• Evaluate outcomes of programs and services delivered as required.
• Develop an understanding of residents to offer opportunities and guide them to appropriate services.
• Participate in and/or lead activities with Mercy Housing and partner agencies to enhance relationships.
• Other duties as assigned.

Skills

MS Office

Verbal communication

Written communication

Listening skills

Confidentiality

Teamwork

Education

High School Diploma or equivalent

Bachelor’s Degree in a related field

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on July 28, 2026

Locations

Showing 1 location

San Francisco, CA 94103, USA

• On-site
• Resident Services
• Full-Time
• Requisition #: RESID004905

Description

At Mercy Housing, we’re more than just a place to work—we’re part of a movement. We’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other. Our extensive benefits package includes: generous paid time off and holidays, medical, dental, and vision coverage, paid parental leave and wellness programs, employee assistance and development, 403(b) with employer contribution, and life and disability insurance.

Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on-site position.

Pay: $31.00-$35.00/hour, dependent on experience.

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Qualifications

Skills

Preferred

• Intermediate
• People Development Intermediate
• Harm Reduction Intermediate
• Intermediate

Behaviors

Preferred

• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

• High School or better.

Experience

Preferred

• 2 years: Experience in community development, social services or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.