Resident Services Lead - Front Desk & Admin

Legacy Lifecare Inc.; Boston (MA); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Health insurance

Life insurance

403(b) retirement savings

Flexible spending account

Tuition reimbursement

Sign-on bonus

Paid time off

Free meals

Free parking

Job summary

German Centre is seeking a Receptionist Lead to manage lobby operations, greet residents and visitors, answer phones, and coordinate sign-ins. You will also handle clerical tasks, maintain census records, and support payroll and vendor check-ins in a fast-paced care setting.

The role offers full-time days with weekend/holiday rotations, competitive hourly pay, and a strong commitment to resident care and employee appreciation.

Qualifications

• High School Diploma or Equivalent required.
• Excellent interpersonal and communication abilities with residents, families, and staff.

Responsibilities

• Greet, screen, and assist residents, visitors, families, vendors, and prospective residents; manage lobby operations, phones, paging systems, and visitor sign in procedures.
• Perform administrative and clerical duties including mail distribution, correspondence, filing, copying, inventory tracking, and operation of office equipment.
• Maintain accurate records such as daily census, emergency census books, resident information, while ensuring confidentiality and HIPAA compliance.
• Support facility operations by managing deliveries, payroll and check distribution, raffles, vendor check-in, and cross-department communication.

Skills

Interpersonal skills

Communication

Office procedures

Education

High School Diploma or Equivalent

Tools

General office equipment

Job description

German Centre is seeking a Receptionist Lead to manage lobby operations, greet residents and visitors, answer phones, and coordinate sign-ins. You will also handle clerical tasks, maintain census records, and support payroll and vendor check-ins in a fast-paced care setting.

The role offers full-time days with weekend/holiday rotations, competitive hourly pay, and a strong commitment to resident care and employee appreciation.