Resident Services Lead - Customer Experience & Retention

DeKalb Health; California (MO); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Flexible Spending Accounts

Paid Vacation, Sick Leave, Personal &

Job summary

E&S Ring Management Corporation is seeking a Resident Services Specialist for one of its premier California communities. The role focuses on resident service, retention, and coordinating operations to ensure a high-quality living experience.

The position requires a High School Diploma and at least 1 year of direct customer service or apartment industry experience, with strong organizational and communication skills.

Qualifications

• High School Diploma
• 1 year direct customer service, sales or apartment industry experience
• Knowledge of office systems and equipment, typing 40 wpm with accuracy, word processing

Responsibilities

• Conduct onsite Move-In and Notice to Vacate follow‑up programs and compile a monthly summary.
• Assist with the implementation of the 12‑month resident retention calendar of activities.
• On site organization and active participation in resident events and activities.
• Maintain the company standard of performance of onsite maintenance functions, both in the occupied and vacant apartments through positive interaction with the residents.
• Onsite follow‑up on service requests within 24 hours of completion to ensure resident satisfaction.
• Notify resident prior to shift end if Service Request will not be completed. Re-schedule and follow up.
• Responsible for the onsite administration of parking procedures and policies.
• Onsite management of promotional move in gift program. Responsible for tracking inventory, placing orders, restocking, cost control, and evaluation of resident response for effectiveness.
• Promptly notify residents in writing of breach of lease or policy violations.
• Assist with onsite administering the lease renewal program under the direction of the Associate Manager or Assistant Manager.
• Present a professional, efficient attitude in remedying any resident complaint to ensure onsite resident satisfaction while working within company guidelines.
• Responsible for maintaining up to date knowledge of Fair Housing and other legal issues and local ordinances as they affect the property’s operations.

Skills

Customer Service

Typing 40 wpm

Office Equipment

Administrative Skills

Education

High School Diploma

Tools

Yardi

Spreadsheets

Word processing

Job description

E&S Ring Management Corporation is seeking a Resident Services Specialist for one of its premier California communities. The role focuses on resident service, retention, and coordinating operations to ensure a high-quality living experience.

The position requires a High School Diploma and at least 1 year of direct customer service or apartment industry experience, with strong organizational and communication skills.