Resident Experience & Retention Specialist

National Horizon Real Estate Services, LLC; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

National Horizon Real Estate Services, LLC is seeking a detail‑oriented Resident Engagement Specialist to support daily resident services and office operations in a Las Vegas community. You will answer questions, coordinate communications, and help maintain accurate records with a focus on resident satisfaction.

The role emphasizes renewals, retention, and event planning, with limited leasing support as needed.

Qualifications

• Minimum of 2 years of experience in multifamily property management, resident services, customer service, hospitality, or administrative support.
• Experience with renewals, resident relations, lease administration, or office support strongly preferred.
• Entrata experience is preferred but not required.
• Strong written and verbal communication skills.
• Excellent organization, follow-through, and attention to detail.

Responsibilities

• Serve as a primary point of contact for current residents and community members in the office.
• Answer resident questions in person, by phone, and by email in a timely, professional, and solutions-focused manner.
• Build positive rapport with residents and help create a welcoming, service-oriented office environment.
• Support resident issue follow-up by coordinating with maintenance and office team members to ensure timely responses and resolution.
• Assist with community notices, resident communication, onboarding touchpoints, and general office correspondence.
• Promote resident satisfaction through strong communication, professionalism, and follow-through.

Skills

Customer service

Hospitality

Communication

Organization

Entrata

Education

High school diploma or equivalent

Tools

Entrata

Job description

National Horizon Real Estate Services, LLC is seeking a detail‑oriented Resident Engagement Specialist to support daily resident services and office operations in a Las Vegas community. You will answer questions, coordinate communications, and help maintain accurate records with a focus on resident satisfaction.

The role emphasizes renewals, retention, and event planning, with limited leasing support as needed.