Resident Services Lead — Community Experience & Operations

Capital Consultants Management Corporation; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Wellness program

Flexible Spending Accounts

401k matching

Paid time off

Parental leave

Training assistance

Employee Assistance Program

Calm Health

Disability insurance

Life insurance

Pet insurance

Job summary

Capital Consultants Management Corporation is seeking a Resident Services Supervisor to oversee daily operations of the Resident Services department and lead the team to deliver exceptional resident experiences. You will support the Community Manager, coordinate staff, and engage with residents, committees, and the Board.

The role emphasizes leadership, customer service excellence, and administrative management within a community management setting, with occasional after-hours meetings and

Qualifications

• Must have associate degree or equivalent experience.
• 3+ years in customer service, hospitality, property management, HOA, or related field.
• Previous supervisory experience required.
• Experience supporting Boards or volunteer organizations preferred.
• Strong leadership and team-building skills.
• Excellent communication and conflict resolution abilities.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Supervise, coach, and develop Resident Services and administrative staff to ensure exceptional service and operational effectiveness.
• Support the Community Manager in daily operations while ensuring compliance with governing documents, management agreements, policies, and laws.
• Oversee staff scheduling, timecard approval, workflow management, performance management, and development.
• Serve as liaison among residents, Board members, committees, vendors, and community management to support communication and operations.
• Attend and support Board meetings and committees, prepare materials and follow up on actions.
• Manage resident inquiries and escalate issues professionally and timely.
• Ensure staff are trained and knowledgeable about amenities, programs, policies, and procedures.
• Monitor and enforce policies and standards while promoting a positive resident experience.
• Maintain records, reports, and communications in line with company standards.
• Assist with budget administration, expense monitoring, and operational planning.
• Coordinate with internal departments, contractors, and vendors for programs and events.
• Report accidents, incidents, safety concerns, and operational issues as needed.
• Represent CCMC and promote the company’s mission and core values.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Relationship management

Conflict resolution

MS Office

Budgeting

Event coordination

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Capital Consultants Management Corporation is seeking a Resident Services Supervisor to oversee daily operations of the Resident Services department and lead the team to deliver exceptional resident experiences. You will support the Community Manager, coordinate staff, and engage with residents, committees, and the Board.

The role emphasizes leadership, customer service excellence, and administrative management within a community management setting, with occasional after-hours meetings and