Resident Services Leader: Community Experience & Ops

CCMC; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Wellness program

401k with company match

Paid time off

Job summary

CCMC is seeking a Resident Services Supervisor in Las Vegas to oversee daily operations of the Resident Services department and ensure an exceptional experience for residents, guests, and community members.

The role provides leadership, guides staff development, supports the Community Manager, and liaises with residents, committees, the Board, and vendors while promoting CCMC's mission and values. Evening meetings and events may be required.

Qualifications

• Associate degree required; Bachelor’s degree preferred, or an equivalent combination of education and experience.
• Minimum three (3) years of customer service, hospitality, property management, HOA, community management, or related experience.
• Previous supervisory or leadership experience required.
• HOA or community association management experience preferred.
• Experience supporting Boards of Directors, committees, or volunteer-led organizations preferred.

Responsibilities

• Supervise, coach, and develop Resident Services and administrative support staff to ensure exceptional customer service and operational effectiveness.
• Support the Community Manager in the daily operations of the community while ensuring compliance with governing documents, the CCMC management agreement, company policies, and applicable laws.
• Oversee the Resident Services function, including staff scheduling, timecard approval, workflow management, performance management, and employee development.
• Serve as a liaison among residents, Board members, committees, vendors, and community management to support effective communication and community operations.
• Attend and support Board of Directors, committee, and community meetings, including preparing meeting materials, reports, correspondence, and following up on action items as needed.
• Manage and resolve resident inquiries, concerns, and escalated customer service issues in a professional and timely manner.
• Ensure staff are properly trained and knowledgeable regarding community amenities, programs, services, policies, and procedures.
• Monitor and enforce community policies, procedures, and operational standards while promoting a positive resident experience.
• Maintain departmental records, reports, communications, and other administrative documentation in accordance with company standards.
• Assist with budget administration, expense monitoring, operational planning, and continuous improvement initiatives.
• Coordinate with internal departments, contractors, and vendors to support community programs, events, projects, and daily operations.
• Report accidents, incidents, safety concerns, and operational issues to the appropriate personnel.
• Serve as a positive representative of CCMC and actively promote the company's mission, vision, and core values.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Supervisory experience

Leadership

Communication

Project coordination

Conflict resolution

Relationship management

Attention to detail

Team development

Education

Associate degree

Bachelor's degree preferred

Education equivalent experience

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

CCMC is seeking a Resident Services Supervisor in Las Vegas to oversee daily operations of the Resident Services department and ensure an exceptional experience for residents, guests, and community members.

The role provides leadership, guides staff development, supports the Community Manager, and liaises with residents, committees, the Board, and vendors while promoting CCMC's mission and values. Evening meetings and events may be required.